Does job satisfaction mediate the effect of a reward system on organizational citizenship behavior? Evidence from the public sector

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Employees with organizational citizenship behavior are characterized by the attitude of people who show employees’ willingness to exceed the minimum targets set by the organization. Thus, employees will work voluntarily even outside their duties and responsibilities. This study aims to investigate the interactions between reward systems and organizational citizenship behavior, considering work satisfaction as a mediating factor. This paper employs a quantitative methodology. Thirty-eight agricultural extension employees from the Agricultural Office in Labuhanbatu Regency, Indonesia, served as the samples. SEM (SmartPLS) approach was utilized to analyze the data. The findings discovered that the reward system has a favorable and considerable impact on job satisfaction. The results also boosted that the increase in employee job satisfaction has a positive and significant effect on increasing organizational citizenship behavior. The relationship between the reward system and organizational citizenship behavior is positive but insignificant. Moreover, the study also demonstrates that job satisfaction significantly and favorably mediates the impact of the reward system on organizational citizenship behavior. Therefore, a reward policy must be implemented to satisfy employees because job satisfaction is crucial in increasing organizational citizenship behavior.

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    • Figure 1. Conceptual framework
    • Figure 2. Structural models
    • Table 1. Construct and measurements
    • Table 2. Outer loading
    • Table 3. Construct reliability
    • Table 4. Discriminant validity (Cross loading method)
    • Table 5. Hypotheses testing results
    • Conceptualization
      Zulkifli Musannip Efendi Siregar, Ade Parlaungan Nasution, Ende, Yudi Nur Supriadi, Meisa Reresimi
    • Data curation
      Zulkifli Musannip Efendi Siregar, Ende
    • Formal Analysis
      Zulkifli Musannip Efendi Siregar, Yudi Nur Supriadi, Meisa Reresimi
    • Investigation
      Zulkifli Musannip Efendi Siregar, Ade Parlaungan Nasution
    • Methodology
      Zulkifli Musannip Efendi Siregar, Ende, Yudi Nur Supriadi
    • Project administration
      Zulkifli Musannip Efendi Siregar, Ade Parlaungan Nasution
    • Supervision
      Zulkifli Musannip Efendi Siregar, Ade Parlaungan Nasution
    • Validation
      Zulkifli Musannip Efendi Siregar, Ade Parlaungan Nasution
    • Writing – original draft
      Zulkifli Musannip Efendi Siregar, Meisa Reresimi
    • Writing – review & editing
      Zulkifli Musannip Efendi Siregar, Ende, Yudi Nur Supriadi, Meisa Reresimi
    • Visualization
      Ade Parlaungan Nasution
    • Software
      Ende, Yudi Nur Supriadi
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Problems and Perspectives in Management