Empirical analysis of the effect of work stress on employee productivity in the banking industry
-
DOIhttp://dx.doi.org/10.21511/ppm.20(3).2022.10
-
Article InfoVolume 20 2022, Issue #3, pp. 117-129
- Cited by
- 856 Views
-
782 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
This paper analyzes the effect of workplace stress on employee productivity in the service industry with reference to bankers. The study was carried out to identify the job stress of Nigerian bankers as it will be of interest to the management to evaluate their staff performance. The study used survey design with a sample size of 400 working staff from select banks in Benin City, Edo State; this was premised on the purposive sampling method. The study adopts primary data with the aid of questionnaire, which was administered to respondents to collect data. The data collected were analyzed using regression analysis. The result from the regression analysis indicated that employee workload, role ambiguity, and role conflict were statistically significant with a value of P > 0.05. The value of the Adjusted R2 of 64% reveals that the variability observed in the target variable is explained by the regression model. The study made recommendations that will enhance employee productivity in the banking industry in Nigeria.
- Keywords
-
JEL Classification (Paper profile tab)M11, M12
-
References64
-
Tables15
-
Figures0
-
- Table 1. Summary of reliability test
- Table 2. Demographics
- Table 3. Stress is a significant issue in the workplace
- Table 4. Stress plays a significant part in staff absenteeism at the workplace
- Table 5. Is your performance affected by work stress?
- Table 6. Different peoples demand different things from me that I find challenging to manage
- Table 7. My job often interferes with my family and social obligations or personal needs, and most of the time, I feel I have very little control over my life at work
- Table 8. I have unachievable deadlines
- Table 9. My working conditions as a banker are excellent
- Table 10. In general, I am not particularly proud or satisfied with my job
- Table 11. I am not clear what my duties and responsibilities are
- Table 12. My workplace environment is not very pleasant or safe
- Table 13. When I have role conflicts, my administrative head gives me the kind of support I need
- Table 14. Having to participate in banking activities outside of regular working hours is very stressful for me
- Table 15. Relationships between work stress and employee productivity
-
- Abdi, J., Eftekhar, H., Mahmoodi, M., Shojaeizade, D., & Sadeghi, R. (2015). Lifestyle of the Employees Working in Hamadan Public Sectors: Application of the Trans-Theoretical Model. Iran Red Crescent Medical Journal, 17(2), e25269.
- Aboa-Éboulé, C., Brisson, C., Maunsell, E., Bourbonnais, R., Vézina, M., Milot, A., & Dagenais, G. (2011). Effort-reward imbalance at work and recurrent coronary heart disease events: a 4-year prospective study of post-myocardial infarction patients. Psychosomatic Medicine, 73(6), 436-447.
- Aboa-Éboulé, C., Brisson, C., Maunsell, E., Mâsse, B., Bourbonnais, R., Vézina, M., Milot, A., Théroux, P., & Dagenais, G. (2007). Job Strain and Risk of Acute Recurrent Coronary Heart Disease Events. Journal of the American Medical Association, 298(14), 1652-1660.
- Abraham, S. (2012). Job satisfaction as an antecedent to employee engagement. SIES Journal of Management, 8(2), 27-36.
- Ajayi, S. (2018). Effect of Stress on Employee Performance and Job Satisfaction: A Case Study of Nigerian Banking Industry. SSRN Electronic Journal.
- Akhtar, M. M. (2011). The nature and sources of organizational stress: Some coping strategies. Journal of Elementary Education, 21(2), 1-14.
- Anitha, J. (2014). Determinants of employee engagement and their impact on employee performance. International Journal of Productivity and Performance Management, 63(3), 308-323.
- Bakar, Z. A., & Salleh, R. (2015). Role Demands, Work-Family Conflict and Motivation: A Proposed Framework. Global Business and Management Research: An International Journal, 7(2), 78-87.
- Balkan, M. O., & Serin, A. E. (2014). The Effect of Organizational Stress on Individual Performance: A Study on Hospital Staff. International Journal of Business and Social Research, 4(2), 100-111.
- Belal, B., Younies, H., & Muhamad, R. (2009). Religiosity and work stress coping behavior of Muslim employees. Education, Business and Society: Contemporary Middle Eastern Issues, 2(2), 123-137.
- Bosch, G., & Wagner, A. (2010). Measuring economic tertiarisation: a map of various European service societies. In G. Bosch & S. Lehndorff (Eds.), Working in the Service Sector, a tale from different worlds (pp. 29-49). Routledge.
- Cato, S. T., & Gordon, J. (2009). Relationship of the strategic vision alignment to employee productivity and student enrolment. Research in Higher Education Journal, 7, 1-20.
- Cicero, L., Pierro, A., & Van Knippenberg, D. (2010). Leadership and uncertainty: How role ambiguity affect the relationship between leader group prototypicality and leadership effectiveness. British Journal of Management, 21(2), 411-421.
- Claridge, B., & Cooper, C. L. (2014). Stress in the Spotlight, Managing and Coping with Stress in the Workplace. New York: Palgrave Macmillan.
- Cooper, C. L., & Cartwright, S. (1994). Healthy mind; healthy organization – A proactive approach to occupational stress. Human Relations, 47(4), 455-471.
- Cordery, J. L., Morrison, D., Wright, B. M., & Wall, T. D. (2010). The impact of autonomy and task uncertainty on team performance: A longitudinal field study. Journal of Organizational Behavior, 31(2-3), 240-258.
- Di Fabio, A. (2017). Positive Healthy Organizations: Promoting Well-Being, Meaningfulness, and Sustainability in Organizations. Frontiers in Psychology, 8, 1938.
- Ebbers, J. J., & Wijnberg, N. M. (2017). Betwixt and between: Role conflict, role ambiguity and role definition in project-based dual-leadership structures. Human Relations, 70(11), 1342-1365.
- Grawitch, M. J., Ballard, D. W., & Erb, K. R. (2015). To Be or Not to be (Stressed): The Critical Role of a Psychologically Healthy Workplace in Effective Stress Management. Stress and Health, 31(4), 264-273.
- Hanaysha, J. (2016). Improving employee productivity through work engagement: Empirical evidence from higher education sector. Management Science Letters, 6, 61-70.
- Hekmatpou, D., Shamsi, M., & Zamani, M. (2013). The effect of a healthy lifestyle program on the elderly’s health in Arak. Indian Journal of Medical Sciences, 67(3-4), 70-77.
- Hjarnoe, L., & Leppin, A. (2013). Health promotion in the Danish maritime setting: challenges and possibilities for changing lifestyle behavior and health among seafarers. BMC Public Health, 13, 1165.
- Inghilleri, L., & Solomon, M. (2010). Exceptional Service, Exceptional Profit. The Secrets of Building a Five-Star Customer Service Organization. Amacom.
- Katić, I., Knežević, T., Berber, N., Ivanišević, A., & Leber, M. (2019). The Impact of Stress on Life, Working, and Management Styles: How to Make an Organization Healthier? Sustainability, 11(15), 4026.
- Kilani, H., Al-Hazzaa, H., Waly, M. I., & Musaiger, A. (2013). Lifestyle Habits: Diet, physical activity and sleep duration among Omani adolescents. Sultan Qaboos University Medical Journal, 13(4), 510-519.
- Kular, N. K. (2017). Stress Management: Concept. In A. K. Birdie (Ed.), Employees and Employers in Service Organizations, Emerging Challenges and Opportunities (pp. 292-331). Apple Academic Press, Inc.
- Lal, R. S., & Singh, A. P. (2015). Employee’s Work Stress: Review and Presenting a Comprehensive Model. Indian Journal of Health and Wellbeing, 6(9), 919-923.
- Lazarus, R. S. (1966). Psychological Stress and the Coping Process. New York: McGraw-Hill.
- Lazarus, R. S. (1991). Progress on a cognitive-motivational-relational theory of emotion. American Psychologist, 46(8), 819-834.
- Leka, S., Griffiths, A., & Cox, T. (2004). Work Organization and Stress (3rd ed.). United Kingdom: World Health Organization.
- Lukić, J. M., & Lazarević, S. L. (2018). Sources of workplace stress in service sector organization. Review paper series: Economics and Organization, 15(3), 217-229.
- Lussier, R. N. (2010). Human relations in organizations: Applications and skill building (8th ed.). Boston: McGraw-Hill/Irwin Inc.
- Luthans, F. (2010). Organizational Behavior (2nd ed.) (pp. 320-325). New York: McGraw-Hill.
- McCalla, J. R., Juarez, C. L., Williams, L. E., Brown, J., Chipungu, K., & Saab, P. G. (2012). Promoting healthy lifestyle behaviors: the Heart Smart Discussion Activity. Journal of School Health, 82(12), 572-576.
- Nekoranec, J., & Kmosena, M. (2015). Stress in the workplace: sources, effects and coping strategies. Review of the Air Force Academy, 1(28), 163-170.
- Nixon, A. E., Mazzola, J. J., Bauer, J., Krueger, J. R., & Spector, P. E. (2011). Can work make you sick? A meta-analysis of the relationships between job stressors and physical symptoms. Work and Stress, 25(1), 1-22.
- Nollman, M. R. (2013). Sustainability Initiatives in the Workplace and Employee Productivity (Master’s Thesis). Southern Illinois University Carbondale.
- Obdulio, D. L. (2014). How management can improve corporate culture in order to have an effective work environment. Trade Publication, 75(8), 14.
- Olayiwola, S. (2010). Dimensions of Job Stress among Public Secondary School Principals in Oyo State, Nigeria. Obafemi Awolowo University, Nigeria.
- Pakholok, O. (2013). The idea of healthy lifestyle and its transformation into health-oriented lifestyle in contemporary society. SAGE Open.
- Pandey, D. L. (2020). Work stress and employee performance: an assessment of impact of work stress. International Research Journal of Human Resource and Social Sciences, 7(5), 124-135.
- Park, J. (2007). Work stress and job performance (Perspectives, Statistics Canada – Catalogue No. 75-001-XIE) (pp. 5-17).
- Perez, A. P., Phillips, M. M., Cornell, C. E., Mays, G., & Adams, B. (2009). Promoting dietary change among state health employees in Arkansas through a worksite wellness program: The Healthy Employee Lifestyle Program (HELP). Preventing Chronic Disease, 6(4), A123.
- Radjenović, T., & Krstić, B. (2017). Intellectual Capital as the Source of Competitive Advantage: The Resource-Based View. Facta Universitatis: Economics and Organization, 14(2), 127-137.
- Ranihusna, D., Wulansari, N. A., & Asiari, D. K. (2020). Role Conflict Relationships That Can Increase the Satisfaction of Hospital Nurses. International Conference on Economics, Business and Economic Education 2019, KnE Social Sciences (pp. 1231-1241).
- Rao, I. (2019). Proven people practice at three leading Indian firms. Global Business and Organizational Excellence, 38(3), 43-49.
- Rongen, A., Robroek, S. J., van Lenthe, F. J., & Burdorf, A. (2013). Workplace health promotion: a meta-analysis of effectiveness. American Journal of Preventive Medicine, 44(4), 406-415.
- Schmidt, S., Roesler, U., Kusserow, T., & Rau, R. (2014). Uncertainty in the workplace: Examining role ambiguity and role conflict, and their link to depression – a meta-analysis. European Journal of Work and Organizational Psychology, 23(1), 91-106.
- Schulz, J., & Auld, C. (2006). Perceptions of Role Ambiguity by Chairpersons and Executive Directors in Queensland Sporting Organisations. Sport Management Review, 9(2), 183-201.
- Selye, H. (1976). Stress in Health and Disease. Boston: Butterworths.
- Sengupta, P., & Krajewska-Kulak, E. (2013). Is Mind-Body Relaxation By Yoga is Effective to Combat with Lifestyle Stress? Annals of Medical and Health Sciences Research, 3(suppl_1), 61-62.
- Sharma, M. S., & Sharma, M. V. (2014). Employee Engagement to Enhance Productivity in Current Scenario. International Journal of Commerce, Business and Management, 3(4), 595-604.
- Soltani, I., Hajatpour, S., Khorram, J., & Nejati, M. H. (2013). Investigating the effect of role conflict and role ambiguity on employees’ job stress: Articulating the role of work-family conflict. Management Science Letters, 3(7), 1927-1936.
- Spokane, A. R., & Ferrara, D. (2001). Samuel H. Osipow’s contributions to occupational mental health and the assessment of stress: The Occupational Stress Inventory. In F. T. L. Leong & A. Barak (Eds.), Contemporary models in vocational psychology (pp. 79-96). Lawrence Erlbaum Associates Publishers.
- Strijk, J. E., Proper, K. I., van Mechelen, W., & van der Beek, A. J. (2013). Effectiveness of a worksite lifestyle intervention on vitality, work engagement, productivity, and sick leave: results of a randomized controlled trial. Scandinavian Journal of Work, Environment and Health, 39(1), 66-75.
- Sudhaker, C., & Gomes, L. A. (2010). Job stress, coping strategies and the job quality index of nurses working in selected multispecialty hospitals: towards human resource development. Journal of the Academy of Hospital Administration, 22(1-2), 10-14.
- Susiarty, A., Suparman, L., & Suryatni, M. (2019). The effect of workload and work environment on job stress and its impact on the performance of nurse inpatient rooms at Mataram city general hospital. Scientific Research Journal (SCIRJ), 7(6), 33-40.
- Timby, B. K. (2013). Fundamental nursing skills and concepts (10th ed.) (pp. 64-68). Philadelphia: Lippincott Williams & Wilkins.
- Tovar, A., Chui, K., Hyatt, R. R., Kuder, J., Kraak, V. I., Choumenkovitch, S. F., Hastings, A., Bloom, J., & Economos, C. D. (2012). Healthy-lifestyle behaviors associated with overweight and obesity in US rural children. BMC Pediatrics, 12, 102.
- Urbanaviciute, I., Udayar, S., & Rossier, J. (2019). Career adaptability and employee well-being over a two-year period: Investigating cross-lagged effects and their boundary conditions. Journal of Vocational Behavior, 111, 74-90.
- Verbeke, W., Dietz, B., & Verwaal, E. (2011). Drivers of sales performance: a contemporary metaanalysis. Have salespeople become knowledge brokers? Journal of the Academy of Marketing Science, 39(3), 407-428.
- Viardot, E. (2017). The Timeless Principles of Successful Business Strategy. Corporate Sustainability as the New Driving Force. Springer.
- Vijayan, M. (2017). Impact of job stress on employees’ job performance in Aavin, Coimbatore. Journal of Organization and Human Behavior, 6(3), 21-29.
- Yasa, I. W. M. (2017). Pengaruh Konflik Peran dan Ambiguitas Peran Terhadap Kinerja Pegawai Melalui Mediasi Stres Kerja Pada Dinas Kesehatan Kota Denpasar bali. Jurnal Ekonomi & Bisnis, 4(1), 38-57. (In Indonesian).