Indonesian government’s public communication management during a pandemic
-
DOIhttp://dx.doi.org/10.21511/ppm.19(1).2021.21
-
Article InfoVolume 19 2021, Issue #1, pp. 244-256
- Cited by
- 1314 Views
-
850 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
The COVID-19 pandemic has triggered a health emergency as a vaccine for it has not been found yet requiring the government to seriously manage it. Therefore, the government needs to effectively implement non-pharmaceutical measures. One of the measures to suppress the spread of the virus is public communication. The government’s public communication in dealing with COVID-19 has faced problems resulted in low public discipline and awareness thus far. This study used a quantitative approach with descriptive statistics analysis. The analysis does not generalize the result but it can explain the characteristics of the sample to formulate the meaning of the result. The findings show that the public communication management of the government of Indonesia has not been effective because the dissemination of public information is diverse and inconsistent. This is because the government gives freedom to various media to provide information to the public, which creates a gap in the management of COVID-19 in Indonesia and results in low public discipline and awareness (mean value 2,97). Therefore, it is difficult for the government to deal with and manage health emergencies caused by the COVID-19 pandemic. Research has shown that the government must provide the public with consistent and valid information (mean value 3,51), monitor and supervise mass and electronic media, and use social media and online media to provide valid information from the government and disseminate positive and educative information to the public (mean value 4,06).
- Keywords
-
JEL Classification (Paper profile tab)H12, H84, O38
-
References61
-
Tables2
-
Figures1
-
- Figure 1. Research framework
-
- Table 1. Problems in public communication in Indonesia
- Table 2. Descriptive statistics
-
- Almuttaqi, A. I. (2020). The Omnishambles of COVID-19 Response in Indonesia. The Habibie Center, 13.
- Berger, Z. D., Evans, N. G., Phelan, A. L., & Silverman, R. D. (2020). Covid-19: Control measures must be equitable and inclusive. BMJ, 368.
- Blair, R. A., Morse, B. S., & Tsai, L. L. (2017). Public health and public trust: Survey evidence from the Ebola Virus Disease epidemic in Liberia. Social Science & Medicine, 172, 89-97.
- Chen, S., Yang, J., Yang, W., Wang, C., & Bärnighausen, T. (2020). COVID-19 control in China during mass population movements at New Year. The Lancet, 395(10226), 764-766.
- Cheng, H.-Y., Li, S.-Y., & Yang, C.-H. (2020). Initial rapid and proactive response for the COVID-19 outbreak – Taiwan’s experience. Journal of the Formosan Medical Association, 119(4), 771-773.
- Chopra, V., Toner, E., Waldhorn, R., & Washer, L. (2020). How Should U.S. Hospitals Prepare for Coronavirus Disease 2019 (COVID-19)? Annals of Internal Medicine.
- CNBC Indonesia. (2020, April 14). Polemik Ojol Bawa Penumpang: Luhut izinkan, Anies Larang.
- CNN Indonesia. (2020a, April 7). Anies Resmi Terapkan PSBB di DKI Jakarta Jumat 10 April 2020.
- CNN Indonesia. (2020b, April 14). Aturan Kemenkes-Kemenhub soal Ojol Disebut Tak Bertentangan.
- Cowper, A. (2020). Covid-19: Are we getting the communications right? BMJ, 368.
- detikcom, T. (2020, March 3). Pola Komunikasi Menkes soal Penyebaran Virus Corona Disorot.
- Farisa, F. C. (2020, April 6). LP3ES Catat Ada 37 Pernyataan Blunder Pemerintah soal Covid-19. KOMPAS.com.
- Hamzah, F. B., Lau, C., Nazri, H., Ligot, D. V., Lee, G., & Tan, C. L. (2020). CoronaTracker: Worldwide COVID-19 outbreak data analysis and prediction. Bull World Health Organ, 1, 32.
- Hopman, J., Allegranzi, B., & Mehtar, S. (2020). Managing COVID-19 in Low- and Middle-Income Countries. JAMA.
- Hua, J., & Shaw, R. (2020). Corona Virus (COVID-19) “Infodemic” and Emerging Issues through a Data Lens: The Case of China. International Journal of Environmental Research and Public Health, 17(7), 2309.
- Human Right Watch Group. (2020, April 7). HRWG Soroti Penanganan Covid-19 di Indonesia. Beritajatim.
- Husna, M. A. (2020, April 7). Pakar Komunikasi UGM Rekomendasikan Komunikasi Publik Pemerintah Terkait Covid-19. Tribun Jogja.
- Husnayain, A., Fuad, A., & Su, E. C.-Y. (2020). Applications of google search trends for risk communication in infectious disease management: A case study of COVID-19 outbreak in Taiwan. International Journal of Infectious Diseases.
- Idris, I. K. (2018). Government Social Media in Indonesia: Just Another Information Dissemination Tool. Jurnal Komunikasi: Malaysian Journal of Communication, 34(4), Article 4.
- Iqbal, M. (2020, April 17). Ada Pasien Bohong, 46 Tenaga Medis RS Kariadi Kena Covid-19. news.
- Kompasiana.com. (2020, March 9). Menakar Gaya Komunikasi Terawan, Fakta atau ABS? KOMPASIANA.
- Kumparan. (2020, April 13). Komisi III Kritik Koordinasi Luhut-Terawan soal Ojol: Warga Bisa Tak Ikuti PSBB. LINE TODAY.
- Lenca, M., & Vayena, E. (2020). On the responsible use of digital data to tackle the COVID-19 pandemic. Nature Medicine, 26(4), 463-464.
- Lestari, P., Ritonga, R., Ruliana, P., & Barus, C. C. B. (2020). Disaster Communication Uses Field Training Exercise Simulation as an Important Aspect of Disaster Risk Reduction. Jurnal Komunikasi: Malaysian Journal of Communication, 36(1), Article 1.
- Liao, Q., Cowling, B., Lam, W. T., Ng, M. W., & Fielding, R. (2010). Situational awareness and health protective responses to pandemic influenza A (H1N1) in Hong Kong: A cross-sectional study. PLoS One, 5(10), e13350.
- Liputan6.com. (2020, March 11). Komunikasi Penanganan Covid-19 Kurang Transparan, Ini Penjelasan Pemerintah. liputan6.com.
- Liu, Q., Zheng, Z., Zheng, J., Chen, Q., Liu, G., Chen, S., Chu, B., Zhu, H., Akinwunmi, B., Huang, J., Zhang, C. J. P., & Ming, W.-K. (2020). Health Communication Through News Media During the Early Stage of the COVID-19 Outbreak in China: Digital Topic Modeling Approach. Journal of Medical Internet Research, 22(4), e19118.
- Maharani, T. (2020a, April 4). Jokowi Diminta Benahi Komunikasi Publik Jajarannya soal Penanganan Covid-19. KOMPAS.com.
- Maharani, T. (2020b, April 6). Komunikasi Pemerintah soal Covid-19 Dikritik, Jokowi Disarankan Tunjuk Jubir yang Lebih Ulung. KOMPAS.com.
- Mawardi, I. (2020, April 6). LP3ES: Ada 37 Pernyataan Blunder Pemerintah Terkait Penanganan Corona. detiknews.
- Nugroho, P. D. P. (2020, April 15). Pasien Positif Covid-19 di Grobogan Berbohong, 20 Pegawai RSUD Purwodadi Rapid Test Ulang.
- Oxford Analytica. (2020). COVID-19 strengthens the hand of Taiwan’s government. Emerald Expert Briefings, oxan-db(oxan-db).
- Paakkari, L., & Okan, O. (2020). COVID-19: Health literacy is an underestimated problem. The Lancet Public Health, 5(5), e249–e250.
- Patricia, S. (2020, March 11). Pemerintah Terus Perbaiki Komunikasi Publik. Kompas.Id.
- Pramuji. (2020, April 3). Penolakan Jenazah Korban Covid-19 Bukti Manajemen Komunikasi Pemerintah lemah Suara Karya.
- Prawira, A. E. (2020, April 17). Dokter pun Bisa Terjangkit Corona, Kejujuran Pasien Menjadi Sangat Berharga – Health Liputan6.com.
- Puspa, A. (2020, March 13). DPR Kritisi Komunikasi Publik Pemerintah Soal Covid-19. Media Indonesia.
- Putra, P. M. S. (2020, April 7). LP3ES: Ada 37 Statemen Blunder Pemerintah terkait Covid 19 – News Liputan6.com. Liputan6.Com.
- Qiu, J., Shen, B., Zhao, M., Wang, Z., Xie, B., & Xu, Y. (2020). A nationwide survey of psychological distress among Chinese people in the COVID-19 epidemic: Implications and policy recommendations. General Psychiatry, 33(2).
- Rahadi, F. (2020, April 10). ‘Informasi Terkait Covid-19 Belum Sepenuhnya Dipahami’. MSN.
- Ramadhan, G. (2020, April 17). 46 Tenaga Medis RSUP Kariadi Positif Corona Akibat Pasien Tak Jujur—Tirto.ID.
- Remuzzi, A., & Remuzzi, G. (2020). COVID-19 and Italy: What next? The Lancet.
- Robinson, J., & Kengatharan, N. (2020). Exploring the effect of Covid-19 on Small and Medium Enterprises: Early Evidence from Sri Lanka. Journal of Applied Economics & Business Research, 10(2).
- Ruck, K., & Welch, M. (2012). Valuing internal communication; management and employee perspectives. Public Relations Review, 38(2), 294-302.
- Saleh, R., & Yusmanizar. (2019). Emergency Response and Communication During Bili-Bili Dam Flood Crisis in Indonesia. Jurnal Komunikasi: Malaysian Journal of Communication, 35(4), Article 4.
- Schultz, F., Utz, S., & Göritz, A. (2011). Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media. Public Relations Review, 37(1), 20-27.
- Sheen, G. C.-H., Tung, H. H., & Wu, W.-C. (2020). Citizen Journalism and Credibility of Authoritarian Government in Risk Communication Regarding the 2020 COVID-19 Outbreak: A Survey Experiment (pp. 1-11) (Working Paper, 0040).
- Silaban, M. W. (2020a, April 14). Ombudsman Jakarta: Permenhub Ojol Tak Sesuai Social Distancing. Tempo.
- Silaban, M. W. (2020b, April 14). PSBB Jakarta, Ada Kantor Depannya Tutup tapi Karyawan Tak WFH. Tempo.
- Sucahyo, N. (2020, April 8). Pemerintah Harus Perbaiki Komunikasi Publik Terkait Corona. VOA Indonesia.
- Ting, D. S. W., Carin, L., Dzau, V., & Wong, T. Y. (2020). Digital technology and COVID-19. Nature Medicine, 26(4), 459-461.
- Triwibowo, W. (2020, March 27). Analisis: Pemerintah masih bisa perbaiki komunikasi krisis pandemi yang sejauh ini gagal. THE CONVERSATION.
- Van der Weerd, W., Timmermans, D. R., Beaujean, D. J., Oudhoff, J., & van Steenbergen, J. E. (2011). Monitoring the level of government trust, risk perception and intention of the general public to adopt protective measures during the influenza A (H1N1) pandemic in the Netherlands. BMC Public Health, 11(1), 575.
- Wang, C. J., Ng, C. Y., & Brook, R. H. (2020). Response to COVID-19 in Taiwan: Big Data Analytics, New Technology, and Proactive Testing. JAMA.
- WHO Team, Department of Communications, Risk Communication. (2020, January 26). Risk communication and community engagement (RCCE) readiness and response to the 2019 novel coronavirus (2019-nCoV). World Health Organization.
- Wilder-Smith, A., & Freedman, D. O. (2020). Isolation, quarantine, social distancing and community containment: Pivotal role for old-style public health measures in the novel coronavirus (2019-nCoV) outbreak. Journal of Travel Medicine, 27(2).
- Wu, Z., & McGoogan, J. M. (2020). Characteristics of and Important Lessons From the Coronavirus Disease 2019 (COVID-19) Outbreak in China: Summary of a Report of 72 314 Cases From the Chinese Center for Disease Control and Prevention. JAMA.
- Xinning, G., Y, W., Y, K., Tl, R., Y, C., Q, M., & K, Z. (2017). Understanding the Patterns of Health Information Dissemination on Social Media during the Zika Outbreak. AMIA ... Annual Symposium Proceedings. AMIA Symposium, 820-829.
- Yu, M., Li, Z., Yu, Z., He, J., & Zhou, J. (2020). Communication related health crisis on social media: A case of COVID-19 outbreak. Current Issues in Tourism, 1-7.
- Zhang, L., Li, H., & Chen, K. (2020). Effective Risk Communication for Public Health Emergency: Reflection on the COVID-19 (2019-nCoV) Outbreak in Wuhan, China. Healthcare, 8(1), 64.
- Zhao, Y., Cheng, S., Yu, X., & Xu, H. (2020). Chinese Public’s Attention to the COVID-19 Epidemic on Social Media: Observational Descriptive Study. Journal of Medical Internet Research, 22(5), e18825.