The effects of chaos edge management on intentional organizational forgetting with emphasis on quantum learning (case study: information technology-based organizations)

Unlike learning process, the critical phenomenon of organizational forgetting is not entirely understood. There are two categories of forgetting: accidental forgetting (not-preferred) and intentional forgetting (preferred). Therefore, all the variables that influence intentional forgetting can be important for organizational learning. One of them, which have been neglected thus far, is the edge of chaos in quantum learning. It is the point that a balance is achieved between stability and chaos. Organizational innovation, learning, and creativity all reach a proper level at this point. Along with emphasizing on these variables and surveying an IT-based organization, the present study is an attempt to discover the causal relationships between the variables. Based on the data from 289 filled out questionnaires, of which reliability and validity have been confirmed, structural equations model was developed in AMOS. The results showed that the all path coefficients were significant. In addition, comparison of goodness of fit indices and the standard range showed that all indices were acceptable and the main hypothesis regarding effectiveness of quantum learning on organizational forgetting was supported. The effect of quantum learning on organizational forgetting in non-standard and standard conditions was 0.51 and 0.28, respectively.

Keywords: quantum learning, edge of chaos management, intentional organizational forgetting.
JEL Classification: D83, D23