Guiding buyer-supplier relationships through supply chain disruptions: a study of South African 3PLs and clients
-
DOIhttp://dx.doi.org/10.21511/ppm.16(2).2018.11
-
Article InfoVolume 16 2018, Issue #2, pp. 113-133
- Cited by
- 1999 Views
-
289 Downloads
This work is licensed under a
Creative Commons Attribution-NonCommercial 4.0 International License
Even though a lot of attention has been directed towards risk management, disruptions are inevitably present within supply chains and should therefore be successfully managed if organizations are to thrive in today’s ever-changing world. How organizations respond to these disruptions has an impact on the relationship between the parties involved. This study explored what factors influenced buyer-supplier relationships in either a strengthening or weakening manner within a disruption context. A generic qualitative research approach was used to gather data by conducting semi-structured interviews with 24 participants that consisted of 3PLs and clients who have experienced a recent disruption between each other. This study reported on the relational factors within pre-, during- and post- disruption phases. A total of 18 strengthening factors were identified with the majority being classified into the during-disruption phase. The factors that added to existing disruption literature included having a mutual business understanding, problem solving ability and an introspective focus when resolving disruptions. Twelve weakening factors emerged from the data. Common business problems, a lack of, or weak prior relationship, no mutual business understanding and the occurrence and late detection of the disruption are novel findings. Practitioners gain value from this study as it equips them to manage supply chain disruptions successfully by highlighting important strengthening and weakening relational factors to consider when working with supply chain members to resolve disruptions. The study contributes to the body of knowledge by being one of the first empirical studies conducted on the relational effects of supply chain disruptions in a developing country context.
- Keywords
-
JEL Classification (Paper profile tab)M10, M11
-
References61
-
Tables4
-
Figures0
-
- Table 1. Factors influencing buyer-supplier relationships
- Table 2. Summary of participants
- Table 3. Factors strengthening the buyer-supplier relationship
- Table 4. Factors weakening the buyer-supplier relationship
-
- Behdani, B., Adhitya, A., Lukszo, Z., & Srinivasan, R. (2012). How to handle disruptions in supply chains: an integrated framework and a review of literature.
- Behdani, B. (2013). Handling disruptions in supply chains: an integrated framework and an agent-based model (Doctoral disertation).
- Blackhurst, J., Craighead, C. W., Elkins, D., & Handfield, R. B. (2005). An empirically derived agenda of critical research issues for managing supply-chain disruptions. International Journal of Production Research, 43(19), 4067-4081.
- Bode, C., & Wagner, S. M. (2015). Structural drivers of upstream supply chain complexity and the frequency of supply chain disruptions. Journal of Operations Management, 36, 215-228.
- Bode, C., Wagner, S. M., Petersen, K. J., & Ellram, L. M. (2011). Understanding responses to supply chain disruptions: Insights from information processing and resource dependence perspectives. Academy of Management Journal, 54(4), 833-856.
- Bowersox, D. J., Closs, D. J., & Stank, T. P. (2003). How to master cross-enterprise collaboration. Supply Chain Management Review, 7(4), 18-27.
- Bowman, J. (2015). Strategies for mitigating supply chain disruptions (Doctoral dissertation).
- Braun, V., & Clarke, V. (2012). Thematic analysis. In H. Cooper (Ed.), APA handbook of research methods in psychology: Volume 2 Research designs. Washington DC: American Psychological Association.
- Bui, T., Cho, S., Sankaran, S., & Sovereign, M. (2000). A framework for designing a global information network for multinational humanitarian assistance/disaster relief. Information Systems Frontiers, 1(4), 427-442.
- Cao, M., Vonderembse, M. A., Zhang, Q., & Ragu-Nathan, T. (2010). Supply chain collaboration: conceptualisation and instrument development. International Journal of Production Research, 48(22), 6613-6635.
- Çerri, S. (2012). Exploring factor affecting trust and relationship quality in a supply chain context. Journal of Business Studies Quarterly, 4(1), 74-90.
- Chang, W., Ellinger, A. E., & Blackhurst, J. (2015). A contextual approach to supply chain risk mitigation. The International Journal of Logistics Management, 26(3), 642-656.
- Chen, J. V., Yen, D. C., Rajkumar, T., & Tomochko, N. A. (2011). The antecedent factors on trust and commitment in supply chain relationships. Computer Standards & Interfaces, 33(3), 262-270.
- Chopra, S., & Sodhi, M. S. (2004). Managing risk to avoid supply-chain breakdown. MIT Sloan Management Review, 46(1), 53-61.
- Craighead, C. W., Blackhurst, J., Rungtusanatham, M. J., & Handfield, R. B. (2007). The severity of supply chain disruptions: design characteristics and mitigation capabilities. Decision Sciences, 38(1), 131-156.
- Dani, S., & Deep, A. (2010). Fragile food supply chains: reacting to risks. International Journal of Logistics: Research and Applications, 13(5), 395-410.
- Daugherty, P. (2011). Review of logistics and supply chain relationship literature and suggested research agenda. International Journal of Physical Disrtribution & Logistics Management, 41(1), 16-31.
- Fawcett, S. E., Fawcett, A. M., Watson, B. J., & Magnan, G. M. (2012). Peeking inside the black box: toward an understanding of supply chain collaboration dynamics. Journal of Supply Chain Management, 48(1), 44-72.
- Fiala, P. (2005). Information sharing in supply chains. Omega, 33(5), 419-423.
- Fleming, D. (2014). Understanding the process of repair in dissolving business to business relationships: an SME perspective (Doctoral dissertation).
- Golicic, S. L., & Mentzer, J. T. (2006). An empirical examination of relationship magnitude. Journal of Business Logistics, 27(1), 81-108.
- Golgeci, I., & Ponomarov, S. Y. (2013). Does firm innovativeness enable effective responses to supply chain disruptions? An empirical study. Supply Chain Management: An International Journal, 18(6), 604-617.
- Gounaris, S. P. (2005). Trust and commitment influences on customer retention: insights from business-to-business services. Journal of Business Research, 58(2), 126-140.
- Grönroos, C. (2011). A service perspective on business relationships: the value creation, interaction and marketing interface. Industrial Marketing Management, 40(2), 240-247.
- Hosmer, L. T. (1995). Trust: the connecting link between organizational theory and philosophical ethics. Academy of Management Review, 20(2), 379-403.
- Johnson, N., Elliott, D., & Drake, P. (2013). Exploring the role of social capital in facilitating supply chain resilience. Supply Chain Management: An International Journal, 18(3), 324-336.
- Jüttner, U., & Maklan, S. (2011). Supply chain resilience in the global financial crisis: an empirical study. Supply Chain Management: An International Journal, 16(4), 246-259.
- Jüttner, U., Peck, H., & Christopher, M. (2003). Supply chain risk management: outlining an agenda for future research. International Journal of Logistics: Research and Applications, 6(4), 197-210.
- Kahlke, R. M. (2014). Generic qualitative approaches: pitfalls and benefits of methodological mixology. International Journal of Qualitative Methods, 13(1), 37-52.
- Klibi, W., Martel, A., & Guitouni, A. (2010). The design of robust value-creating supply chain networks: a critical review. European Journal of Operational Research, 203(2), 283-293.
- Krathu, W., Pichler, C., Xiao, G., Werthner, H., Neidhardt, J., Zapletal, M., & Huemer, C. (2015). Inter-organizational success factors: a cause and effect model. Information Systems and e-Business Management, 13(3), 553-593.
- Kwon, I. G., & Suh, T. (2005). Trust, commitment and relationships in supply chain management: a path analysis. Supply Chain Management: An International Journal, 10(1), 26-33.
- Langley, C. (2012). Third-party logistics study: the state of logistics outsourcing.
- Lincoln, Y. S., & Guba, E. G. (1985). Naturalistic inquiry. Beverly Hills: Sage.
- Macdonald, J. R., & Corsi, T. M. (2013). Supply Chain disruption management: severe events, recovery, and performance. Journal of Business Logistics, 34(4), 270-288.
- Mentzer, J. T., Foggin, J. H., & Golicic, S. L. (2000). Collaboration: the enablers, impediments, and benefits. Supply Chain Management Review, 4(4), 52-58.
- Merriam, S. B. (2009). Qualitative research: a guide to design and implementation (2nd ed.). San Fransisco, CA: Wiley.
- Milne, J., & Oberle, K. (2005). Enhancing rigor in qualitative description. Journal of Wound Ostomy & Continence Nursing, 32(6), 413-420.
- Myers, M. D. (2013). Qualitative research in business and management (2nd ed.). Croydon, UK: Sage.
- Nyaga, G. N., Whipple, J. M., & Lynch, D. F. (2010). Examining supply chain relationships: do buyer and supplier perspectives on collaborative relationships differ? Journal of Operations Management, 28(2), 101-114.
- Patton, M. Q. (2015). Qualitative research & evaluation methods: integrating theory and practice (4th ed.). Upper Saddle River, NJ: Sage.
- Pettit, T. J., Croxton, K. L., & Fiksel, J. (2013). Ensuring supply chain resilience: development and implementation of an assessment tool. Journal of Business Logistics, 34(1), 46-76.
- Polit, D. F., & Beck, C. T. (2012). Nursing research: generating and assessing evidence for nursing practice (9th ed.). Philadelphia, PA: Wolters Kluwer Health | Lippincott Williams & Wilkins.
- Ponomarov, S. Y., & Holcomb, M. C. (2009). Understanding the concept of supply chain resilience. International Journal of Logistics Management, 20(1), 124-143.
- Porterfield, T. E., Macdonald, J. R., & Griffis, S. E. (2012). An exploration of the relational effects of supply chain disruptions. Transportation Journal, 51(4), 399-427.
- Pyke, D., & Tang, C. S. (2010). How to mitigate product safety risks proactively? Process, challenges and opportunities. International Journal of Logistics: Research and Applications, 13(4), 243-256.
- Qrunfleh, S., & Tarafdar, M. (2013). Lean and agile supply chain strategies and supply chain responsiveness: the role of strategic supplier partnership and postponement. Supply Chain Management: An International Journal, 18(6), 571-582.
- Richey, G. R. (2009). The supply chain crisis and disaster pyramid: a theoretical framework for understanding preparedness and recovery. International Journal of Physical Distribution & Logistics Management, 39(7), 619-628.
- Ro, Y. K., Su, H. C., & Chen, Y. S. (2016). A tale of two perspectives on an impeding supply disruption. Journal of Supply Chain Management, 52(1), 3-20.
- Rowley, J. (2012). Conducting research interviews. Management Research Review, 35(3), 260-271.
- Scholten, K., & Schilder, S. (2015). The role of collaboration in supply chain resilience. Supply Chain Management: An International Journal, 20(4), 471-484.
- Scholten, K., Sharkey Scott, P., & Fynes, B. (2014). Mitigation processes: antecedents for building supply chain resilience. Supply Chain Management: An International Journal, 19(2), 211-228.
- Sheffi, Y. (2015). Preparing for disruptions through early detection. MIT Sloan Management Review, 57(1), 31-42.
- Shenton, A. K. (2004). Strategies for ensuring trustworthiness in qualitative research projects. Education for Information, 22(2), 63-75.
- Skipper, J. B., & Hanna, J. B. (2009) Minimizing supply chain disruption risk through enhanced flexibility. International Journal of Physical Distribution & Logistics Management, 39(5), 404-427.
- Svensson, G. (2004). Vulnerability in business relationships: the gap between dependence and trust. Journal of Business & Industrial Marketing, 19(7), 469-483.
- Świerczek, A. (2014). The impact of supply chain integration on the “snowball effect” in the transmission of disruptions: an empirical evaluation of the model. International Journal of Production Economics, 157, 89-104.
- Tomlin, B. (2006). On the value of mitigation and contingency strategies for managing supply chain disruption risks. Management Science, 52(5), 639-657.
- Ulaga, W., & Eggert, A. (2005). Relationship value in business markets: the construct and its dimensions. Journal of Business-to-Business Marketing, 12(1), 73-99.
- Vidal, D., Fenneteau, H., Paché, G., Johnston, W., & Johnston, W. (2016). Should I stay or should I go? Customers’ reactions faced with the deterioration of a business relationship. Journal of Business & Industrial Marketing, 31(1), 47-58.
- Wang, Q., Kayande, U., & Jap, S. (2010). The seeds of dissolution: discrepancy and incoherence in buyer-supplier exchange. Marketing Science, 29(6), 1109-1124.