How digital content marketing shapes corporate sustainability: Evidence from consumer trust dynamics in the food and beverage industry
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DOIhttp://dx.doi.org/10.21511/im.22(2).2026.22
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Article InfoVolume 22 2026, Issue #2, pp. 322-335
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Creative Commons Attribution 4.0 International License
Type of the article: Research Article
Abstract
As companies in Jordan’s food and beverage sector face increasing pressure to demonstrate environmental, social, and economic responsibility, digital content marketing has become an important channel for communicating sustainability initiatives to consumers. This study examines how digital content marketing influences consumer perceptions of corporate sustainability and whether consumer trust strengthens this relationship. Drawing on signaling theory and trust dynamics, the study explores whether sustainability-oriented digital content can shape consumer perceptions beyond the baseline of pre-existing trust. A quantitative cross-sectional survey was conducted among 346 consumers of food and beverage products in Jordan using a structured questionnaire measuring perceptions of companies’ digital content marketing activities, corporate sustainability practices, and consumer trust. The respondent sample included both male and female consumers representing different age groups, educational backgrounds, and income levels, reflecting the diversity of the Jordanian consumer market. The collected data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to examine relationships among latent constructs. The findings indicate that digital content marketing has a strong positive effect on perceived corporate sustainability (β = 0.526, t = 12.434, p < 0.001), suggesting that transparent and informative digital sustainability content can serve as a credible signal of corporate responsibility and help reduce information asymmetry between companies and consumers. However, consumer trust does not significantly moderate this relationship (β = 0.014, t = 0.436, p = 0.663), indicating that consumers tend to evaluate sustainability-related digital content similarly regardless of their initial level of trust in a company. Overall, the results highlight the importance of clear and substantive sustainability communication in digital environments for shaping consumer perceptions.
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JEL Classification (Paper profile tab)M31, M14, Q56, L66
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References48
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Tables5
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Figures2
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- Figure 1. Evaluation of measurement model
- Figure 2. Structural model results
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- Table 1. Construct reliability and validity
- Table 2. Discriminant validity Fornell-Larcker criterion
- Table 3. Goodness of fit
- Table 4. Evaluation of structural model
- Table A1. Study questionnaire
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