A study on the impacts of safety and security on consumer’s intention to use electronic wallets in Hanoi

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This article seeks to investigate how safety and security affect consumers’ tendency to use electronic wallets in Hanoi. The study was conducted based on data using Google Forms, with a total of 237 valid responses. For data analysis, this research employs quantitative techniques using SPSS 22 and AMOS 25 software. The results demonstrate that safety and security positively impact four factors in the following order: financial benefits (β = 0.853; p = 0.000), brand image (β = 0.830; p = 0.000), technology function (β = 0.708; p = 0.000), social influence (β = 0.589; p = 0.000). Particularly risk perception (β = –0.192; p = 0.013) is a factor that is inversely affected, whereby greater safety and security result in reduced perceived risk. The results also show that only social influence (β = 0.408; p = 0.000) and brand image (β = 0.172; p = 0.000) influence the willingness to adopt e-wallets. Therefore, the safety and security only indirectly influence the tendency to use e-wallets through two variables: social influence and brand image. The study provides recommendations for e-wallet service providers, identifies limitations, and suggests future research directions.

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    • Figure 1. Research model
    • Figure 2. CFA analysis results
    • Figure 3. Structural equation modeling
    • Table 1. Characteristics of survey respondents
    • Table 2. Descriptive statistics
    • Table 3. Reliability test
    • Table 4. KMO and Barlett’s test
    • Table 5. Rotated components
    • Table 6. Regression analysis
    • Table А1. Operationalization variable
    • Conceptualization
      Mi Vu Ha Cong, The Tuan Tran
    • Formal Analysis
      Mi Vu Ha Cong, Cuong Hung Nguyen
    • Methodology
      Mi Vu Ha Cong, The Tuan Tran
    • Project administration
      Mi Vu Ha Cong
    • Supervision
      Mi Vu Ha Cong
    • Validation
      Mi Vu Ha Cong, Cuong Hung Nguyen
    • Visualization
      Mi Vu Ha Cong, Lien Thuy Nhu, The Tuan Tran
    • Writing – original draft
      Mi Vu Ha Cong, Lien Thuy Nhu, The Tuan Tran
    • Writing – review & editing
      Mi Vu Ha Cong, Lien Thuy Nhu, The Tuan Tran
    • Data curation
      Cuong Hung Nguyen, Lien Thuy Nhu, The Tuan Tran
    • Investigation
      Cuong Hung Nguyen, Lien Thuy Nhu
    • Software
      Cuong Hung Nguyen, The Tuan Tran
    • Funding acquisition
      The Tuan Tran