The impact of social commerce on the purchase intentions of Millennials using Facebook
-
DOIhttp://dx.doi.org/10.21511/im.19(2).2023.18
-
Article InfoVolume 19 2023, Issue #2, pp. 223-235
- Cited by
- 672 Views
-
270 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
This study examined the impact of social commerce on the purchase intentions of Millennials who use Facebook by exploring how social commerce constructs influence consumer trust. A quantitative research approach was used and data were collected via an ‘online’ survey. The target population was 386 young adults aged 25 to 34 residing in KwaZulu-Natal, South Africa, referred to as Millennials, and comprises the largest group of users on Facebook. Convenience sampling, namely snowball sampling, was used to target participants. It was found that social commerce constructs significantly influence trust, which positively influences consumer purchasing decisions. The results of the study showed that trust explained 68% of the variance in purchasing intentions. Since trust is an integral and vital component of social commerce, the role of social commerce constructs and social support is to build trust in the ‘online’ context and consumers’ intention to buy. This suggests that businesses should monitor the quality and content of the engagements around their brands on social media, as information sharing in social commerce has a significant impact on consumer decisions, i.e., purchase intentions.
- Keywords
-
JEL Classification (Paper profile tab)M30, M31, M39
-
References47
-
Tables9
-
Figures2
-
- Figure 1. Number of hours spent on Facebook within the past month
- Figure 2. Diagrammatic representation of the structural model
-
- Table 1. Factor loadings for purchase intentions
- Table 2. Factor loadings for social commerce constructs
- Table 3. Factor loadings for social capital constructs
- Table 4. Factor loadings for the trust variable
- Table 5. Fit indices for the initial and the final measurement model
- Table 6. Fit indices for the structural model
- Table 7. Reliability of the composite variables of the structural model
- Table 8. Summary of regression model analyses
- Table 9. Summary of regression model analyses for mediators
-
- Al-tit, A. A., Omri, A., & Hadj, T. K. (2020). The driving factors of the social commerce intention of Saudi Arabia’s online communities. International Journal of Engineering Business Management, 12, 1-8.
- Andiani, S., & Alversia, Y. (2017). In a Social Capital Perspective: The Effect of Branded E-stickers Usage on Brand Attitudes and Brand Purchase Intention. Proceedings from the International Conference on Business and Management Research.
- Che, J. W. S., Cheung, C. M. K., & Thandani. (2017). Consumer Purchase Decision in Instagram Stores: The Role of Consumer Trust. Proceedings of the 50th Hawaii International Conference on Systems Sciences.
- Chen, L. (2017). Developing Asia in the Era of Cross-border E-commerce (ERIA Discussion Papers). Jakarta: ERIA.
- Chiou, J-S., Droge C., & Hanvanich, S. (2002). Does Customer Knowledge Affect How Loyalty is Formed? Journal of Service Research, 5(2), 113-124.
- Chung, N., Nam, K., & Koo, C. (2016). Examining information sharing in social networking communities: Applying theories of social capital and attachment. Telematics and Informatics, 33(1), 77-91.
- Cohen, N., & Arieli, T. (2011). Field Research in Conflict Environments: Methodological Challenges and Snowball Sampling. Journal of Peace Research, 48, 423-435.
- Dashti, M., Sanayei. A., Dolatabadi, H. R., & Moshrefjavadi, M. H. (2016). An Analysis of Factors Affecting Intention to Purchase Products and Services in Social Commerce. Modern Applied Sciences, 10(12), 98-106.
- Datareportal. (2017). Digital 2019: Global Digital Yearbook.
- Erkan, I., & Evans, C. (2016). Social media or shopping websites? The influence of eWOM on consumers’ online purchase intentions. Journal of Marketing Communications, 7(3), 1-17.
- Fraenkel, J. R., & Wallen, N. E. (2000). How to Design and Evaluate Research in Education. San Francisco State University, The McGraw-Hill Companies.
- Ghahtarani, A., Sheikhmohammady, M., & Rostami, M. (2020). The impact of social capital and social interaction on customers’ purchase intention, considering knowledge sharing in a social commerce context. Journal of Innovation and Knowledge, 5, 190-198.
- Hair, J. F., Bush, R. P., & Ortinau, D. J. (2003). Marketing Research Within a Changing Information Environment. New Delhi: McGraw-Hill Publishing Company.
- Hajli, N. (2015). Social Commerce Constructs and Consumer’s Intention to Buy. International Journal of Information Management, 35, 183-191.
- Hajli, N., Sims, J., Zadeh, A. H., & Richard, M. O. (2017a). A social commerce investigation of the role of trust in a social networking site on purchase intentions. Journal of Business Research, 7(C), 133-141.
- Hajli, N., Wang, Y., Tajvidi, M., & Hajli, S. (2017b). People, Technologies and Organizations Interactions in a Social Commerce Era. IEE Transactions on Engineering Management, 64, 1-13.
- Hettiarachchi, H. A. H., Wickramasinghe, C. N., & Ranathunga, S. (2017). Social Commerce and Consumer Decision Making: A Conceptual Model from Social Support Perspective. Proceedings of the Sixth International Conference on Advances in Economics, Social Science and Human Behavior Study.
- Hettiarachchi, H. A. H., Wickramasinghe, C. N., & Ranathunga, S. (2017). The Influence of Social Commerce on Consumer Decisions. The International Technology Mangement Review, 7, 47-58.
- Hidayatulloh, A. (2018). The Role of Social Commerce Constructs, Social Support and Trust in Community on Social Commerce Activities. International Journal of Economics and Business, 1(2), 74-87.
- Huang, L. T. (2016). Flow and Social Capital Theory in Online Impulse Buying. Journal of Business Research, 69(6), 20-29.
- Huang, Z. (2016). Social Commerce Design Encyclopedia of E-commerce Development, Implementation and Management. IGI Global, 868-879.
- Imelia, R., & Ruswanti, E. (2017). Factors Affecting Purchase Intention of Electronic House Wares in Indonesia. International Journal of Business and Management Invention, 6(2), 37-44.
- Jacobsen, S., & Barnes, N. G. (2017). On Being Social: How Social Identity Impacts Social Commerce for the Millennial Shopper. Management Faculty Publications, 3(4), 38-45.
- Kim, M. J., Lee, C. K., & Bonn, M. (2016). The effect of social capital and altruism on seniors’ revisit’ revisit intention to social netwook sites for tourism-related purposes. Tourism Management, 53, 96-107.
- Kemp, S. (2019). Digital 2019: Global Digital Yearbook.
- Kline, R. B. (1998). Principles and Practice of Structural Equation Modeling. New York, NY: The Guilford Press.
- Krejcie R. V., & Morgan, D. W. (1970). Table for determining sample size from a given population. Educational and Psychological Measurement, 30, 607-610.
- Lal, P. (2017). Analyzing determinants influencing an individual’s intention to use social commerce website. Future Business Journal, 3(2017), 70-85.
- Lee, Y. C. (2017). Effects of Branded e-stickers on Purchase Intentions: The Perspectives of Social Capital Theory. Telematics and Informatics Journal, 34(1), 397-411.
- Makmor, N., & Alam, S. S. (2017). A Proposal Model of Factors Influencing Consumer Purchase Intention in Social Commerce. Conference on Business Management. University of Utara, Malaysia.
- Manzoor, U., Baig, S. A., Hashim, M., & Sami, A. (2020). Impact of Social Media Marketing on Consumer Purchase Intentions: The Mediating Role of Customer Trust. International Journal of Entrepreneurial Research, 3(2), 41-48.
- Onete, C. B., Albastroiu, I., & Dina, R. (2017). Consumer between Web 2.0 and Web 3.0. Consumer Behavior – Practice Oriental Perspectives.
- Pandey, P., & Pandey, M. M. (2015). Research Methodology: Tools and Techniques. Bridge Center, Romania.
- Ramanathan, U., Subramanian, N., & Parrott, G. (2017). Role of social media in retail network operations and marketing to enhance customer satisfaction. International Journal of Operations and Production Management, 37.
- Robinson, J. P., Shaver, P. R., & Wrightsman, L. S. (1991). Criteria for Scale Selection and Evaluation. Measures of Personality and Social Psychological Attitudes (pp. 1-15). San Diego: Academic Press.
- Saunders, M., Thornhill, A., & Lewis, P. (2016). Research methods for business students (7th ed.). Pearson Education Limited.
- Schivinski, B., & Dabrowski, D. (2016). The effects of social media communication on consumer perceptions of brands. Journal of Marketing Communications, 22(2), 189-214.
- Sekaran, U., & Bougie, R. (2016). Research Methods for Business: A Skill-Building Approach (7th ed.). Haddington: John Wiley and Sons.
- Shanmugam, M., Gheni, A. Y., Yusof, A. F. B., & Karunakaran, V. (2019). The Impact of Social Commerce Determinants on Social Capital for Energy Sectors. Journal of Information Technology Management, 11(1), 60-75.
- Shanmugam, M., Sun, S., Amidi, S., Khani, F., & Khani, F. (2016). The applications of social commerce constructs. International Journal of Information Management, 36(3), 425-432.
- Sheikh, Z., Yehzeng, L., Islam, T., Hameed, Z., & Khan, U. (2019). Impact of social commerce constructs on social support on social intentions. Information Technology and People, 32(1), 68-93.
- Sheikh, Z., Yehzeng, L., Rana, S., Hameed, Z., & Saeed, U. (2017). Acceptance of social commerce framework in Saudi Arabia. Telematics and Informatics, 35(4), 964-978.
- Stone, J. (2018). Millennials are changing the way South African businesses operate. Business, ManPower Group SA.
- Tang, Q., Zhao, X., & Liu, S. (2016). The effect of intrinsic and extrinsic motivations on mobile coupon sharing in social networksites: the role of coupon proneness. Internet Research, 26, 101-119.
- Qwerty. (2017). The Digital Landscape in South Africa 2017: A data driven look at South Africa’s relationship with digital.
- Xiao, L., Guo, F., Yu, F., & Liu, S. (2019). The Effects of Online Shopping Context Cues on Consumers’ Purchase Intention for Cross-Border E-commerce Sustainability. Sustainability, 11.
- Zhang, X., Liu, S., Chen, X., & Gong, Y. (2017). Social capital, motivations, and knowledge sharing intention in health Q&A communities. Management Decision, 55, 1536-1557.