QR-code-based payment. Does the consumer intend to adopt a retail buying transaction?
-
Received January 16, 2023;Accepted June 2, 2023;Published June 30, 2023
-
Author(s)Link to ORCID Index: https://orcid.org/0000-0001-8397-2750Link to ORCID Index: https://orcid.org/0000-0002-0153-4560
-
DOIhttp://dx.doi.org/10.21511/bbs.18(3).2023.01
-
Article InfoVolume 18 2023, Issue #3, pp. 1-13
- TO CITE АНОТАЦІЯ
-
Cited by2 articlesJournal title: Banks and Bank SystemsArticle title: How job stress happens among bank tellers in CambodiaDOI: 10.21511/bbs.18(4).2023.02Volume: 18 / Issue: 4 / First page: 12 / Year: 2023Contributors: Nuttaprachya Nantavisit, Long Kim, Sook Fern Yeo, Siwarit PongsakornrungsilpJournal title: Banks and Bank SystemsArticle title: Dynamic cross-border payment preferences: A qualitative study of Indonesian expatriates in Thailand and MalaysiaDOI: 10.21511/bbs.19(2).2024.09Volume: 19 / Issue: 2 / First page: 115 / Year: 2024Contributors: Pandu Kurniawan, Didi Achjari
- 648 Views
-
589 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
The Quick Response (QR) code payment is a relatively new means of payment in Indonesia. Even though this strategy offers a great deal of use, not many people are familiar with it or use it. In this regard, it is fascinating to look at what makes people use the QR Code payment method. The quantitative study used a five-point Likert scale questionnaire to sample e-money users through social media groups. In addition, structural Equation Modeling (SEM), employee Smart-PLS 3.0, was used to examine the data. The results show that social factors affect how people feel about QR code payments, and facilitating support and performance expectations affect how likely they are to use it. Also, attitudes, a mediator of social impact, can change the effect of support performance expectations on adoption intentions. Because of this, people accepting QR code-based payments take a positive attitude. Also, the facilities and environment affected a positive attitude, expected performance, ease of operation, and social interactions. Based on the results, the recommendation for financial institutions and innovation is that the facility and social environment are critical to the success of financial innovation. So, if more people want to use QR code-based payments, financial institutions need to make it easy for them.
Acknowledgment
The author would like to thank the Rector, Vice-Rector of the University of Muhammadiyah Malang. Furthermore, the author sincerely thanks the University of Muhammadiyah Malang’s Dean of Business and Economics Faculty. A University of Muhammadiyah Malang’s School of Economics and Business member supported finishing this paper.
- Keywords
-
JEL Classification (Paper profile tab)D15, D90, G21, G23
-
References42
-
Tables9
-
Figures2
-
- Figure 1. Conceptual framework
- Figure 2. Model of QR code payment adoption
-
- Table 1. Variables and indicators
- Table 2. Gender of people participated
- Table 3. Grouped age and education level of respondents
- Table 4. Respondents’ attitude and intention classification
- Table 5. Indicator values of validity of construct latent variable indicators
- Table 6. Cross-loadings of indicators with latent variables
- Table 7. R-Square dependent variable
- Table 8. Path coefficient of variables in the model
- Table 9. Mediation variable test
-
- Abdinoor, A., Mbamba, U. O. L., & Ardino, L. (2017). Factors Influencing Consumers’ Adoption of Mobile Financial Services in Tanzania. Cogent Business & Management, 4(1), 1392273.
- Abu-Taieh, E. M., Alhadid, I., Abu-Tayeh, S., Masa’deh, R., Alkhawaldeh, R. S., Khwaldeh, S., & Alrowwad, A. A. (2022). Continued Intention to Use M-Banking in Jordan by Integrating UTAUT, TPB, TAM, And Service Quality with ML. Journal of Open Innovation: Technology, Market, аnd Complexity, 8(3), 120.
- Ahmad, H., Asghar, S., Khan, H., & Khan, M. S. (2020). Consumers and QR Code Payment Method: A Case of Pakistani Retail Environment. RMC Journal of Social Sciences and Humanities, 1(2), 1-15.
- Ahmad, M. I. (2014). Unified Theory of Acceptance and Use of Technology (UTAUT) A Decade of Validation and Development. Paper Presented at The Fourth International Conference On ICT in Our Lives 2014. Alexandria University, Egypt.
- Ajzen, I. (1991). The Theory of Planned Behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211.
- Alshehri, M. A. (2012). Using The UTAUT Model to Determine Factors Affecting Acceptance and Use of E-Government Services in the Kingdom of Saudi Arabia (Ph.D. Thesis).
- Ayudya, A. C., & Wibowo, A. (2018). The Intention to Use E-Money Using Theory of Planned Behavior and Locus of Control. Jurnal Keuangan Dan Perbankan, 22(2), 335-349.
- Bradford, T., Hayashi, F., & Toh, Y. L. (2019). Developments of QR Code-Based Mobile Payments in East Asia. Payment System Research Briefing.
- Chang, A. (2012). UTAUT and UTAUT 2: A Review and Agenda for Future Research. Journal The Winners, 13(2), 106-114.
- Derian, K., Marciella, J., & Mariani, M. (2019). Customer Acceptance of QR Technology Used in Mobile Payment: A Study of Three Generation Cohorts in Jakarta. IJournals: International Journal of Social Relevance & Concern, 7(1), 47-52.
- Do, N. H., Tham, J., Azam, S. M. F., & Khatibia, A. A. (2020). Analysis of Customer Behavioral Intentions Towards Mobile Payment: Cambodian Consumer’s Perspective. Accounting, 6, 1391-1402.
- Fong, S. L., Yung, D. C. W., Ahmed, F. Y. H., & Jamal, A. (2019). Smart City Bus Application with Quick Response (QR) Code Payment. Proceedings of the 2019 8th International Conference on Software and Computer Applications.
- Friadi, H., Sumarwan, U., & Kirbrandoko. (2018). Integration of Technology Acceptance Model and Theory of Planned Behaviour of Intention to Use Electronic Money. International Journal of Science and Research (IJSR), 7(2), 711-716.
- Gao, S., Yang, X., Guo, H., & Jing, J. (2018). An Empirical Study On Users’ Continuous Usage Intention of QR Code Mobile Payment Services in China. International Journal of E-Adoption, 10(1), 18-33.
- Gupta, K. P., Manrai, R., & Goel, U. (2019). Factors Influencing Adoption of Payments Banks by Indian Customers: Extending UTAUT with Perceived Credibility. Journal of Asia Business Studies, 13(2), 173-195.
- Herawatia, S. D., & Rahmaan, A. (2019). Payment System Analysis Using Features Quick Response Code (QR Code) In Increasing Income. International Journal of Innovation, Creativity, And Change, 10(6), 1-9.
- Hsiu-Yuan, W., & Shwu-Huey, W. (2010). User Acceptance of Mobile Internet Based on the Unified Theory of Acceptance and Use of Technology: Investigating the Determinants and Gender Differences. Social Behavior and Personality: An International Journal, 38(3), 415-426.
- Hu, Z., Ding, S., Li, S., Chen, L., & Yang, S. (2019). Adoption Intention of Fintech Services for Bank Users: An Empirical Examination with an Extended Technology Acceptance Model. Symmetry, 11(3), 340.
- Humbani, M., & Wiese, M. (2017). A Cashless Society for All: Determining Consumers’ Readiness to Adopt Mobile Payment Services. Journal of African Business, 19(3), 409-429.
- Karthikayeni, R., Keerthikabala, P., & Vignesh, K. (2018). Toll Plaza Payment Using Qr Code. International Research Journal of Engineering and Technology (IRJET), 5(4), 687-690.
- Krishna, T. A., Pattara, F. A., Joy, J. V., & Xavier, J. M. (2016). FLIPAY – QR Code-Based Payment System. International Journal of Science Technology & Engineering, 2(11), 148-151.
- Lee, W.-J. (2018). Understanding Consumer Acceptance Of Fintech Service: An Extension Of The Tam Model To Understand Bitcoin. IOSR Journal of Business and Management (IOSR-JBM), 20(7), 34-37.
- Liébana-Cabanillas, F., De Luna, I. R., & Montoro-Ríos, F. J. (2015). User Behavior in Qr Mobile Payment System: The Qr Payment Acceptance Model. Technology Analysis & Strategic Management, 27(9), 1031-1049.
- Lombardi, A., Carfora, V., Cicia, G., Del Giudice, T., Lombardi, P., & Panico, T. (2017). Exploring Willingness to Pay for QR Code Labeled Extra-Virgin Olive Oil: An Application of the Theory of Planned Behavior. International Journal Food System Dynamics, 8(1), 14-31.
- Musyaffi, A. M., Johari, R. J., Rosnidah, I., Sari, D. A. P., Amal, M. I., Tasyrifania, I., Ayu Pertiwia, S., & Sutanti, F. D. (2021). Digital Payment During Pandemic: An Extension of the Unified Model of QR Code. Academic Journal of Interdisciplinary Studies, 10(6), 213.
- Napitupulu, D., Kadar, J. A., & Jati, R. K. (2017). Validity Testing of Technology Acceptance Model Based on Factor Analysis Approach. Indonesian Journal of Electrical Engineering and Computer Science, 5(3).
- Nicolas, C. A. (2019). Quick Response (QR) Code Image Pattern Recognition: Time Utilization Tracking Application. Southeast Asian Journal of Science and Technology, 4(1), 42-49.
- Nugraha, A., & Rachmawati, I. (2019). The Use of Modified Unified Theory of Acceptance and Use of Technology 2 Model to Analyse Factors Influencing Behavioural Intentions (A Study on Bukalapak Mobile App Indonesia). International Journal of Business and Management Invention (IJBMI), 8(4), 80-84.
- Rahmath, S., Hema, D., Nisar, H., & Abdullah, K. (2013). Combination of TAM and TPB in Internet Banking Adoption. International Journal of Computer Theory and Engineering, 5(1), 146-150.
- Rosli, N. F. A., Ibrahim, R., Yahya, Y., Zainuddin, N. M. M., Yaacob, S., & Yusoff, R. C. M. (2020). Consumers’ Intention to Use Mobile Payment: A Case of Quick Response (QR) Code Applications. Mathematical Sciences and Informatics Journal, 1(1), 20-34.
- Salimon, M. G., Gorondutse, A. H., & Haim Hilman Abdullah. (2018). User Adoption of Smart Homes Technology in Malaysia: Integration TAM 3, TPB, UTAUT 2 and Extension of Their Constructs for A Better Prediction. IOSR Journal of Business and Management (IOSR-JBM), 20(4), 60-69.
- Selfira, Abdillah, G., Harahap, W., & Muda, I. (2019). Future Electronics Payment System Model. Journal of Physics: Conference Series, 1230(1).
- Suebtimrat, P., & Vonguai, R. (2021). An Investigation of Behavioral Intention Towards QR Code Payment in Bangkok, Thailand. Journal of Asian Finance, Economics, and Business, 8(1), 939-950.
- Suo, W.-J., Goi, C.-L., Goi, M.-T., & Sim, A. K. S. (2021). Factors Influencing Behavioural Intention to Adopt the QR-Code Payment. International Journal of Asian Business and Information Management, 13(2), 1-22.
- Surekha, A., Anand, R., & Indu, I. (2015). E-Payment Transactions Using Encrypted QR Codes. International Journal of Applied Engineering Research, 10(77), 460-464.
- Thomas, T. D., Singh, L., & Gaffar, K. (2013). The Utility of the UTAUT Model in Explaining Mobile Learning Adoption in Higher Education in Guyana. International Journal of Education and Development Using Information and Communication Technology (IJEDICT), 9(3), 71-85.
- Venkatesh, V., & Davis, F. D. (2000). A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies. Management Science, 46(2), 186-204.
- Venkatesh, V., & Morris, M. G. (2000). Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior. MIS Quarterly, 24(1), 115-139.
- Venkatesh, V., Thong, J. Y. L., & Xu, X. (2016). Unified Theory of Acceptance and Use of Technology: A Synthesis and The Road Ahead. Journal of the Association for Information Systems, 17(5), 328-376.
- Wang, S.-L., & Kankham, S. (2018). Study of Marketing Communications and Attitude Toward QR Code Payment: A Comparison Between Thailand and Taiwan. International Journal of Arts and Commerce, 7(5).
- Widayat, W., Masudin, I., & Satiti, N. R. (2020). E-Money Payment: Customers’ Adopting Factors and the Implication for Open Innovation. Journal of Open Innovation: Technology, Market, And Complexity, 6(3), 57.
- Yan, L.-Y., Tan, G. W.-H., Loh, X.-M., Hew, J.-J., & Ooi, K.-B. (2021). QR Code and Mobile Payment: The Disruptive Forces in Retail. Journal of Retailing and Consumer Services, 58, 102300.
-
-
Conceptualization
Widayat Widayat, Marsudi, Ilyas Masudin
-
Formal Analysis
Widayat Widayat, Ilyas Masudin
-
Funding acquisition
Widayat Widayat, Marsudi, Ilyas Masudin
-
Investigation
Widayat Widayat, Marsudi
-
Methodology
Widayat Widayat, Marsudi
-
Project administration
Widayat Widayat
-
Resources
Widayat Widayat
-
Software
Widayat Widayat, Marsudi, Ilyas Masudin
-
Supervision
Widayat Widayat, Marsudi, Ilyas Masudin
-
Validation
Widayat Widayat
-
Visualization
Widayat Widayat
-
Writing – original draft
Ilyas Masudin
-
Writing – review & editing
Ilyas Masudin
-
Conceptualization
-
Assessing the dynamics of fintech in Indonesia
Investment Management and Financial Innovations Volume 15, 2018 Issue #4 pp. 296-303 Views: 1969 Downloads: 519 TO CITE АНОТАЦІЯFinancial technology or commonly known as fintech is relatively a new thing in Indonesia. This article is attempting to capture the dynamics of such technology in Indonesia. This paper was aimed to help researchers and academics who are interested in studying the phenomenon of fintech more broadly. This study is descriptive and exploratory by nature. Data were gathered from secondary sources, as well as interviews with practitioners, policy makers, and users. Data were collected during the period from 2016 to 2018, which was divided into several different stages. The results of the study show that fintech is more than just a phenomenon, it cannot be compared to other start-ups, and has the potential to fundamentally change the business and economic landscape.
-
Financial well-being – A Generation Z perspective using a Structural Equation Modeling approach
Investment Management and Financial Innovations Volume 19, 2022 Issue #1 pp. 32-50 Views: 1623 Downloads: 914 TO CITE АНОТАЦІЯThe current pandemic situation in the global economy has urged the need to revolutionize the financial services industry with a keen eye on consumers’ financial needs for sound financial decisions, which is necessary for financial well-being. The purpose of the study is to assess the financial well-being of Indian Gen Z students in relation to financial literacy, financial fragility, financial behavior, and financial technology. In addition, the study also tries to determine how Gen Z students’ financial well-being is influenced by other factors such as gender, age, parental education, employment status, and monthly income in India. The study uses the scientific data analysis approach, Partial Least Squares-SEM model to estimate, predict, and assess the hypotheses. A sample of 271 University students from India was surveyed using a self-administered structured questionnaire. Questions were incorporated to understand the effect of financial literacy, technology, fragility, behavior, demographic and parental characteristics on financial well-being. The results indicate that financial behavior is positively related to financial well-being, while financial fragility is negatively associated. However, financial literacy and financial technology do not significantly affect financial well-being. The results also show that financial well-being is significantly influenced by gender, parental education, employment status, and monthly income change. Understanding Indian Gen Z student financial well-being will expand the students’ understanding of the importance of financial literacy for well-planned financial behavior and informed decisions, hence high levels of financial well-being. Government and financial institutions can more effectively identify gaps and deficiencies in student financial well-being.
-
Generation Z perceptions in paying Zakat, Infaq, and Sadaqah using Fintech: A comparative study of Indonesia and Malaysia
Azhar Alam , Ririn Tri Ratnasari , Chabibatul Mua’awanah , Raisa Aribatul Hamidah doi: http://dx.doi.org/10.21511/imfi.19(2).2022.28Investment Management and Financial Innovations Volume 19, 2022 Issue #2 pp. 320-330 Views: 1229 Downloads: 597 TO CITE АНОТАЦІЯGeneration Z is the future generation with technology familiarity and is a trendsetter in financial technology. This study aimed to compare (similarities and differences) perceptions of Generation Z Muslims in Indonesia and Malaysia in paying Zakat, Infaq, and Sadaqah (ZIS). This study uses a qualitative approach with phenomenological methods through focus group discussions. This method was chosen because it allows substantial interaction between participants to compare objects more boldly. Initially, there were 43 Generation Z students from Indonesia and 25 Generation Z students from Malaysia. The total reduction of participants was carried out to find the most relevant and appropriate participants by determining the criteria for having paid ZIS using financial technology (Fintech) at least once. With 10 participants from each country from the final narrowing results, two stages of Focus Group Discussion were carried out. The findings show the similarity of perceptions of awareness of use, including the need and importance of usage benefits. The similarity of perceptions regarding reputation was also found in professionalism and reliability. In contrast, similar perceptions of satisfaction occurred in aspects of multifunction and usability. In addition, differences were found in the perception of data security. There are still suspicions about data security among Indonesian participants. No studies directly compare Generation Z Muslims in the two countries that pay ZIS through Fintech. This study confirms that it is essential to increase the security of personal data when using fintech. Then there is a feeling of security and comfort for Generation Z who donated ZIS.