Ing. Samuel Mintah
-
1 publications
-
190 downloads
-
489 views
- 629 Views
-
0 books
-
A proposed model for applying total quality management in Syrian banks: a case study in the industrial bank of Syria
Ali Salman , Ing. Samuel Mintah , Tomáa Hes , Ing. Haiyan Sulaiman doi: http://dx.doi.org/10.21511/imfi.13(2-1).2016.03Investment Management and Financial Innovations Volume 13, 2016 Issue #2 (cont. 1) pp. 149-156
Views: 1090 Downloads: 390 TO CITESyrian banks have witnessed an important change since 2002 with applying the advanced technology. Industrial bank played a crucial role in developing the industrial sector which provides about 25% to the GDP and this sector is the main engine of the national economy in Syria. This research aims to apply total quality management (TQM) to industrial banks of Syria. A random sample of 120 bank employees from higher and middle management were selected to investigate the current situation of TQM in the bank and to develop a new suitable TQM Model. The results show the levels of implementing TQM criteria in the industrial bank, and provide a proposed TQM Model with an implementation plan that could help other Syrian banks to apply TQM in an effective way