Bilal Bourkha
-
2 publications
-
150 downloads
-
1202 views
- 908 Views
-
0 books
-
Commitment: a ‘contagious’ feeling between employees and customers in banking sector
Bilal Bourkha , Younes Belfellah , Victor Nasser Harkat doi: http://dx.doi.org/10.21511/gg.01(2).2017.02Geopolitics under Globalization Volume 1, 2017 Issue #2 pp. 13-20
Views: 1304 Downloads: 247 TO CITEThis present paper tries to investigate relationship between dimensions of organizational commitment (OC) and brand commitment (BC) based on Allen and Meyer (1990) theory: affective, continuous and normative commitment.
Population (443 people) of the present study included employees and customers from the same bank. Data collecting tool was two questionnaires, which were distributed among employees and customers. Data was analyzed with SEM to show the existing correlations. Results showed there is a moderated (0,424) relationship between OC and BC. Results confirm interpersonal exchange is a key concept in relationship management, in particular in services industry. -
Inter-organizational imitation: Definition and typology
Bilal Bourkha , Younes Belfellah doi: http://dx.doi.org/10.21511/afc.01(1).2017.03Accounting and Financial Control Volume 1, 2017 Issue #1 pp. 23-31
Views: 1452 Downloads: 308 TO CITEThe sustained idea of this article is that the concept of imitation has not been sufficiently developed in the field of strategic management and has often been confused with the notion of mimicry. Therefore, the objective of this research is to emphasize the distinction between different types of imitation unlike a lot of research on companies imitative behavior focused on one type as the perfect imitation. This will clarify ambiguities in the literature on imitation, and show that the mobilization of neo institutional theory is not sufficient to explain all the imitative behavior of organizations in a market.