Ahmad Harasis

Type of the article: Research Article

Abstract
Saudi insurers increasingly face demands to analyze huge quantities of underwriting and claims data, but disparate systems may decrease the precision of pricing and the speed of claim settlement, thereby reducing operational efficiency. The purpose of this study is to identify if data warehousing adoption could contribute positively to the underwriting and claims handling operations of insurance companies in Saudi Arabia. The study employed fixed-effect regressions to examine the relationship between data warehousing adoption and underwriting/claims handling operations of insurance companies based on a firm-year fixed-effect panel data set of 2015–2024, including information technology investment intensity interaction terms. The result of this study indicated that data warehousing adoption is positively related to underwriting/claims handling operations of insurance companies, where data warehousing adoption could contribute positively to reducing loss ratio by 4.8 percent (β = –0.048, P < 0.01) and combined ratio by 5.6 percent (β = –0.056, P < 0.01). Data warehousing adoption could also contribute positively to claims handling operations, where average claim settlement time could be reduced by 6.21 days (β = –6.21, P < 0.05). In addition, the data warehousing investment interaction term can provide an additional 3.2 percentage points of improvement (β = –0.032, p < 0.05), implying that data warehousing value can be enhanced by complementary investments in information technology capabilities. Explanatory powers of the model are considerable, with R-squared of 0.41-0.52 for different equations.

Type of the article: Research Article

Abstract
This study examines how innovation and sustainability influence the recovery of Jordan’s tourism and hotel sector, and whether their combined effect accelerates recovery beyond separate contributions. Annual data for 2010–2024 are compiled from the United Nations World Tourism Organization, the World Bank World Development Indicators, the Jordan Ministry of Tourism and Antiquities, the Global Innovation Index, and the Environmental Performance Index. A recovery index tracks sector performance relative to the 2019 baseline, while conditions are controlled using gross domestic product per capita, inflation, and exchange rate stability. Fixed-effects regression results indicate that innovation is positively associated with recovery (coefficient 0.41, probability value 0.001), and sustainability is positive and statistically significant (coefficient 0.34, probability value 0.032). The interaction between innovation and sustainability is positive and statistically significant (coefficient 0.48, probability value 0.009), showing complementarity: innovation yields larger recovery gains when sustainability performance is stronger. Exchange rate stability supports recovery (coefficient 0.19, probability value 0.021), and the model explains variation in outcomes (adjusted coefficient of determination 0.72). Robustness checks with alternative specifications confirm stable coefficient signs and significance. The findings support policy packages that align innovation investment with sustainability improvements to strengthen resilience and speed recovery in Jordan for long-term competitiveness.