The impact of emotional intelligence on job performance at private hospitals: The moderating role of organizational culture
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Received February 16, 2023;Accepted March 16, 2023;Published March 28, 2023
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DOIhttp://dx.doi.org/10.21511/ppm.21(1).2023.39
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Article InfoVolume 21 2023, Issue #1, pp. 459-470
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Cited by3 articlesJournal title: Problems and Perspectives in ManagementArticle title: The moderating role of intrinsic religiosity in the relationship of stressors and job performance: Evidence from IndonesiaDOI: 10.21511/ppm.22(1).2024.22Volume: 22 / Issue: 1 / First page: 255 / Year: 2024Contributors: Lina LinaJournal title: Marketing of Scientific and Research OrganizationsArticle title: Personal and Social Skills’ Impact on Marketing EffectivenessDOI: 10.2478/minib-2023-0026Volume: 50 / Issue: 4 / First page: 137 / Year: 2023Contributors: Liza Mousli, Chafika Larras, Mehdi Bouchetara, Sabrina IratenJournal title: Problems and Perspectives in ManagementArticle title: The impact of organizational change on employee turnover intentions at private hospitals: The moderating role of emotional intelligenceDOI: 10.21511/ppm.21(4).2023.05Volume: 21 / Issue: 4 / First page: 52 / Year: 2023Contributors: Hamza Khraim
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Healthcare employees encounter work intimidation that influences their professional life. Emotional intelligence plays a significant role in employees’ success and performance. The organizational culture reflects the employees’ view of the company environment and relationships with others that are critical for attaining job performance. This study aims to investigate the impact of emotional intelligence on job performance in private hospitals and to test whether the organizational culture will moderate this relationship. To achieve this aim, the quantitative research approach is used. The sample consists of the big eight private hospitals in Amman. Using convenience sampling techniques, a structured questionnaire was used to collect data from hospital employees (nurses, physicians, and administrative workers). 700 questionnaires were distributed, and 554 were returned. 37 were incomplete, and 517 were used for further analysis. Descriptive data show that nurses enjoy higher emotional intelligence than physicians and administrative staff. The results of the main hypothesis (β = 0.805, t = 0.22.3, p < 0.00) indicate that emotional intelligence has a statistically significant effect on job performance. The testing of the four dimensions of emotional intelligence revealed a significant effect on job performance. The findings for self-emotional appraisal were β = 0.157, t = 0.14.41, p < 0.00; for others’ emotional appraisal – β = 0.238, t = 0.15.76, p < 0.00; regulation of emotions – β = 0.233, t = 0.16.19, p < 0.00; and for the use of emotions – β = 0.305, t = 0.17.30, p < 0.00.
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JEL Classification (Paper profile tab)M10, M14
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References50
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Tables6
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Figures1
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- Figure 1. Research model
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- Table 1. Respondents’ demographic profile
- Table 2. VIF and tolerance values for independent variable dimensions
- Table 3. Results of the first main hypothesis
- Table 4. Results of sub-hypotheses testing
- Table 5. Multiple hierarchical regression analysis
- Table 6. Influence of organizational culture on the relationship between emotional intelligence dimensions and job performance
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Conceptualization
Hamza Khraim
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Data curation
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Formal Analysis
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Investigation
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Methodology
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Project administration
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Resources
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Software
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Validation
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Visualization
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Writing – original draft
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Writing – review & editing
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The impact of strategic human resources planning on the organizational performance of public shareholding companies in Jordan
Shaker Al-Qudah , Abdallah Mishael Obeidat , Hosam Shrouf , Mohammed A. Abusweilem doi: http://dx.doi.org/10.21511/ppm.18(1).2020.19Problems and Perspectives in Management Volume 18, 2020 Issue #1 pp. 219-230 Views: 3164 Downloads: 3258 TO CITE АНОТАЦІЯPerformance management (PM) is a common practice used by organizations to assess and manage employees’ work. Much of PM research is closely related to management practices. Corporations in the public and nonprofit sector continuously develop PM programs to ensure the sustainability of their organizations.
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Human resources staffing process and its impact on job involvement: Irbid District Electricity Company as a case study
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Determinants of foreign portfolio investment: the case of Jordan
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