From readiness to excellence: The role of digital enablement and innovation in life insurance performance

From a global perspective, the business environment has become highly dynamic, unpredictable, and competitive due to external forces – mostly technology – that generate change. The aim of this study is to investigate the influence of digital technologies on South African business sectors. The sample includes small and medium enterprises (SMEs) in the KwaZulu-Natal province. Being qualitative by design, the study used semi-structured interviews for data collection, with eight interviews in the Durban area. SME managers were purposefully selected as participants based on their management positions in the business/company and that they oversee the business operation and understand the influence of digital transformation in the business. The interviews were then transcribed after data collection to determine any recurring themes. In the effectiveness of digital transformation, the study identified themes such as “gaining exposure” and “gaining effective sales figures” as a result of implementing digital transformation, which was indicated by six of eight participants. The findings showed that digital transformation significantly affects building customer relationships and ensuring easy accessibility of the business. The results further indicate online selling and digital marketing as the leading digital platforms successfully implemented by most South African SMEs. Lastly, the study revealed digital maintenance and rapid changes in technology as challenging factors. Moreover, the study recommends that South African SMEs implement more available digital technologies to gain additional exposure.

It is assumed that technological progress plays a vital role in energy efficiency improvements when the effects of industrial restructuring, infrastructure, environmental challenges, and economic shocks seem more dubious. However, a limited number of studies have been conducted to examine the impact of technological innovation on countries’ energy efficiency levels. This study aims to explore the relationship between energy efficiency, technological innovation, and economic growth in 30 European countries by utilizing data from 2012 to 2020. To this end, a two-stage analysis is carried out. The first step involves estimating the total factor energy efficiency (TFEE) by the countries to illustrate the effects of energy parameters on economic growth and the environment, and technological innovation (TI) to estimate the innovation capability of each country by using data envelopment analysis (DEA) methodology. The second step includes a panel regression model to explore how technological innovation affects energy efficiency, considering the degree of government intervention, industrial structure, infrastructure, and economic openness.
The results indicate that the bottom-15 countries, whose TFEE scores were the lowest, are mainly countries of Central and Eastern Europe. Regarding the countries’ technological capability, the results were similar, but the score was lower than the TFEE.
Moreover, the regression analysis shows that a one percent increase in innovation activity contributes to an increase in energy efficiency by 0.27 percent. Hence, it confirms the notion of a positive impact of new technology on energy efficiency.

Acknowledgments
The study is supported by the grant from the Research Based Innovation “SFI Marine Operation in Virtual Environment (SFI-MOVE)” (Project No. 237929) in Norway.

In the current era, the challenges faced by SMEs in Indonesia are becoming increasingly complex. Previously, the primary challenge for SMEs has been to enhance performance. However, with the emergence of information technology, SMEs are now required to compete fiercely. SMEs in Indonesia are still in the process of digital transformation to improve their business strategies, thus limiting research focused on digital transformation in SMEs. Research also considers market complexity and digital strategy as crucial factors for SMEs. The aim of this study is to analyze the role of digital transformation in influencing SME performance. The research approach is quantitative, involving 171 SMEs owners as respondents. The instrument utilized is a Likert scale questionnaire, focusing on the majority of SMEs in Indonesia, particularly those in Java, the most populous island and business center of the country. This includes SMEs operating within various sectors, such as culinary, fashion, retail, and creative industries. The results indicate that digital strategy and market complexity influence digital transformation and SMEs performance. The research findings suggest that digital transformation mediates the influence of digital strategy and market complexity on SME performance. The novelty of this study lies in its focus on the current SMEs digitalization strategy area. This study indicates that digital transformation is an essential aspect affecting current SME performance. The results suggest that SMEs require focused strategies to strengthen resources and gain competitive advantage in complex markets.