Factors influencing employee performance and their impact on productivity: A study of commercial banks in Bangladesh
-
DOIhttp://dx.doi.org/10.21511/bbs.18(2).2023.11
-
Article InfoVolume 18 2023, Issue #2, pp. 127-136
- Cited by
- 910 Views
-
505 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
Employees are the most valuable part of every organization in the world, and the success of the organization depends on how well its employees do their jobs. Nowadays, commercial banks in Bangladesh are growing overwhelmingly, so the competition is enhancing one bank to another. Employee performance at the firm level and workplace productivity has not been empirically studied in the context of Bangladesh. The purpose of this study is to find out the variables that affect how well employees at banking institutions in Bangladesh do their jobs. People who worked in private banks in Bangladesh were the focus of this study and the final sample size was 250. The sample size was suitable for quantitative regression analysis. The questionnaire was sent to the e-mail ids of employees, and the questionnaires were adopted from the previous studies. To test the model and hypothesis, SPSS is used to analyze collected data in this study. The regression analysis was duly run with using the SPSS 26.0 version. The study shows that competence, compensation, leadership, and motivation have a big and good effect on how well employees do their jobs in regard to private commercial banks in Bangladesh. So, bank authorities should identify the factors influencing the improvement of the performance of bank employees, and they need to focus on employee productivity-enhancing activities.
- Keywords
-
JEL Classification (Paper profile tab)M10, M12, O30
-
References59
-
Tables4
-
Figures2
-
- Figure 1. Framework of the study
- Figure 2. Regression results
-
- Table 1. Reliability and validity analysis
- Table 2. Demographic information analysis
- Table 3. Regression analysis
- Table 4. Hypothesis testing summary
-
- Achi, S. E., & Sleilati, E. (2016). The effect of coaching on employee performance in the human resource management field: the case of the Lebanese banking sector. International Journal of Trade and Global Markets, 9(2), 137-169.
- Ahmed, S., Islam, R., & Al-Asheq, A. (2021). Prospective Customers’ Behavioural Intention towards Islamic Microfinance Services in Bangladesh. Institutions and Economies, 13(2), 101-123.
- Ahsana, N., Foonga, Y. P., Alamb, S. S., & Gun Fiea, D. Y. (2013). Relationship between retention factors and affective organizational commitment among knowledge workers in Malaysia. Journal of Business Economics and Management, 14(5), 903-922.
- Ai, Y., Rahman, M. K., Newaz, M. S., Gazi, M. A. I., Rahaman, M. A., Al Mamun, A., & Chen, X. (2022). Determinants of patients’ satisfaction and trust toward healthcare service environment in general practice clinics. Frontiers in Psychology, 13, 1-19.
- Alsayyed, N. M., Suifan, T. S., Sweis, R. J., & Kilani, B. A. (2020). The impact of transformational leadership on organisational performance case study: The University of Jordan. International Journal of Business Excellence, 20(2), 169-190.
- Arnolds, C. A., & Boshoff, C. (2002). Compensation, esteem valence and job performance: an empirical assessment of Alderfer’s ERG theory. International Journal of Human Resource Management, 13(4), 697-719.
- Bashir, S., & Ramay, M. I. (2008). Determinants of Organizational Commitment a Study of Information Technology Professionals in Pakistan. Journal of Behavioral & Applied Management, 9(2), 226-238.
- Bedarkar, M., & Pandita, D. (2014). A study on the drivers of employee engagement impacting employee performance. Procedia-Social and Behavioral Sciences, 133, 106-115.
- Boxall, P., Macky, K., & Rasmussen, E. (2003). Labor Turnover and Retention in New Zealand: The Causes and Consequences of Leaving and Staying with Employers. Asia Pacific Journal of Human Resources, 41(2), 196-214.
- Chien, G. C., Mao, I., Nergui, E., & Chang, W. (2020). The effect of work motivation on employee performance: Empirical evidence from 4-star hotels in Mongolia. Journal of Human Resources in Hospitality & Tourism, 19(4), 473-495.
- Christensen, M., Dyrstad, J. M., & Innstrand, S. T. (2020). Academic work engagement, resources and productivity: Empirical evidence with policy implications. Studies in Higher Education, 45(1), 86-99.
- Danaei, A & Hosseini, A. (2013). Performance measurement using balanced scorecard: A case study of pipe industry. Management Science Letters, 3(5), 1433-1438.
- Devonish, D. (2013). Workplace bullying, employee performance and behaviors: The mediating role of psychological well-being. Employee Relations, 35(6), 630-647.
- Eliyana, A., & Ma’arif, S. (2019). Job satisfaction and organizational commitment effect in the transformational leadership towards employee performance. European Research on Management and Business Economics, 25(3), 144-150.
- El-Zeiny, R. M. A. (2012). The interior design of workplace and its impact on employees’ performance: A case study of the private sector corporations in Egypt. Procedia-Social and Behavioral Sciences, 35, 746-756.
- Gangani, N., McLean, G. N., & Braden, R. A. (2006). A competency-based human resource development strategy. Performance Improvement Quarterly, 19(1), 127-139.
- Gazi, M. A. I., Rahaman, M. A., Hossain, G., Ali, M. J., & Mamoon, Z. (2021). An empirical study of determinants of customer satisfaction of banking sector: Evidence from Bangladesh. The Journal of Asian Finance, Economics and Business, 8(2), 497-503.
- Güngör, P. (2011). The relationship between reward management system and employee performance with the mediating role of motivation: A quantitative study on global banks. Procedia – Social and Behavioral Sciences, 24, 1510-1520.
- Islam, K. M. A., & Bhuiyan, A. B. (2021). Determinants of the effectiveness of internal Shariah audit: Evidence from Islamic banks in Bangladesh. The Journal of Asian Finance, Economics and Business, 8(2), 223-230.
- Islam, K. M. A., Sadekin, M. S., Rahman, M., Chowdhury, M., & Haque, A. (2021). The impact of Shariah supervisory board and Shariah audit committee on CSR adoption at Islamic banks. Journal of Asian Finance, Economics and Business, 8(3), 479-485.
- Islam, R., Ahmed, S., Rahman, M., & Al Asheq, A. (2020). Determinants of service quality and its effect on customer satisfaction and loyalty: an empirical study of private banking sector. The TQM Journal, 33(6), 1163-1182.
- Jahan, N., Ali, M. J., & Al Asheq, A. (2020). Examining the key determinants of customer satisfaction Internet banking services in Bangladesh. Academy of Strategic Management Journal, 19(1), 1-6.
- Jena, L. K. (2022). Does workplace spirituality lead to raising employee performance? The role of citizenship behavior and emotional intelligence. International Journal of Organizational Analysis, 30(6), 1309-1334.
- Jin, P. (1993). Work motivation and productivity in voluntarily formed work teams: A field study in China. Organizational Behavior and Human Decision Processes, 54(1), 133-155.
- Jung, H. S., & Yoon, H. H. (2020). How does workplace romance influence employee performance in the hospitality industry? Sustainability, 12(13), 5478.
- Karim, M., Haque, M, Dona, P. D, & Moniruzzaman, M. (2015). Performance Appraisal System of Employees of Private Banking Sector in Bangladesh. A Case Study on National Bank Limited. International Journal of Advanced Multidisciplinary Research, 2(3), 77-81.
- Khan, A. A., Mahmood, B., Ayoub, M., & Hussain, S. (2011). An Empirical Study of Retention Issues in Hotel Industry: A Case Study of Serena Hotel, Faisalabad, Pakistan. European Journal of Economics, Finance and Administrative Sciences, 1(29), 7-18.
- Khan, M. A. S., Jianguo, D., Usman, M., & Ahmad, M. I. (2017). Moderated mediation model of interrelations between workplace romance, wellbeing, and employee performance. Frontiers in Psychology, 8, 2158.
- Kim, H. S., & Jang, S. S. (2020). The effect of increasing employee compensation on firm performance: Evidence from the restaurant industry. International Journal of Hospitality Management, 88, 102513.
- Kovach, K. A. (1995). Employee motivation: Addressing a crucial factor in your organization’s performance. Employment Relations Today, 22(2), 93-107.
- Lohela-Karlsson, M., Jensen, I., & Björklund, C. (2022). Do attitudes towards work or work motivation affect productivity loss among academic employees? International Journal of Environmental Research and Public Health, 19(2), 934.
- Mahmoud, A. B., Fuxman, L., Mohr, I., Reisel, W. D., & Grigoriou, N. (2021). “We aren’t your reincarnation!” workplace motivation across X, Y and Z generations. International Journal of Manpower, 42(1), 193-209.
- Martín Cruz, N., Martín Pérez, V., & Trevilla Cantero, C. (2009). The influence of employee motivation on knowledge transfer. Journal of Knowledge Management, 13(6), 478-490.
- Misra, S., & Srivastava, K. B. (2018). Team-building competencies, personal effectiveness and job satisfaction: The mediating effect of transformational leadership and technology. Management and Labour Studies, 43(1-2), 109-122.
- Mitchell, T. R., & Albright, D. (1971). Expectancy Theory Predictions of Job Satisfaction, Job Effort, Job Performance, and Retention of Naval Aviation Officers. Organizational Behavior and Human Decision Processes, 8(2), 1-20.
- Mozaffari, A., Kalaei, H., Shahhosseini, M., & Chaghouee, Y. (2013). A new framework for performance evaluation system using strategy map: A case study of Islamic Azad University of Semnan. Management Science Letters, 3(4), 1041-1048.
- Mozaffari, A., Karkehabadi, H., Kheyrkhahan, M., & Karami, M. (2012). A development in balanced scorecard by designing a fuzzy and nonlinear Algorithm (case study: Islamic Azad university of Semnan). Management Science Letters, 2(5), 1819-1838.
- Murphy, K. R. (2008). Explaining the weak relationship between job performance and ratings of the job performance. Industrial and Organizational Psychology, 1(2), 148-160.
- Nawab, S., & Bhatti, K. (2011). Influence of Employee Compensation on Organizational Commitment and Job Satisfaction: A Case Study of Educational Sector of Pakistan. International Journal of Business and Social Science, 2(8), 25-32.
- Pradhan, R. K., & Jena, L. K. (2017). Employee performance at workplace: Conceptual model and empirical validation. Business Perspectives and Research, 5(1), 69-85.
- Prajapat, V., Taru, R. D., & Atikur, M. A. (2022). Comparative Study about Expansion of Digital Libraries in the Current Era and Existence of Traditional Library. International Journal of Advances in Engineering and Management (IJAEM), 4(6), 1526-1533.
- Rahaman, M. A., Ali, M. J., Kejing, Z., Taru, R. D., & Mamoon, Z. R. (2020). Investigating the effect of service quality on bank customers’ satisfaction in Bangladesh. The Journal of Asian Finance, Economics and Business, 7(10), 823-829.
- Ridwan, M., Mulyani, S. R., & Ali, H. (2020). Building behavior and performance citizenship: Perceived organizational support and competence (case study at SPMI private university in west Sumatra). International Journal of Psychosocial Rehabilitation, 6(24), 2049-2064.
- Rietveld, J. R., Hiemstra, D., Brouwer, A. E., & Waalkens, J. (2021). Motivation and productivity of employees in higher education during the first lockdown. Administrative Sciences, 12(1), 1.
- Sadick, A. M., & Kamardeen, I. (2020). Enhancing employees’ performance and well-being with nature exposure embedded office workplace design. Journal of Building Engineering, 32, 101789.
- Samuel, M. O., & Chipunza, C. (2009). Employee retention and turnover: Using motivational variables as a panacea. African Journal of Business Management, 3(8), 410-415.
- Samul, J. (2019). Spiritual leadership: Meaning in the sustainable workplace. Sustainability, 12(1), 267.
- Song, Q., Wang, Y., Chen, Y., Benitez, J., & Hu, J. (2019). Impact of the usage of social media in the workplace on team and employee performance. Information & Management, 56(8), 103160.
- Swanson, E., Kim, S., Lee, S. M., Yang, J. J., & Lee, Y. K. (2020). The effect of leader competencies on knowledge sharing and job performance: Social capital theory. Journal of Hospitality and Tourism Management, 42, 88-96.
- Tripathi, D., Priyadarshi, P., Kumar, P., & Kumar, S. (2020). Micro-foundations for sustainable development: leadership and employee performance. International Journal of Organizational Analysis, 28(1), 92-108.
- Ţuţu, A., & Constantin, T. (2012). Understanding job performance through persistence and job competency. Procedia – Social and Behavioral Sciences, 33, 612-616.
- Uka, A., & Prendi, A. (2021). Motivation as an indicator of performance and productivity from the perspective of employees. Management & Marketing, 16(3), 268-285.
- Widodo, D. S., Silitonga, P. E. S., & Ali, H. (2017). Organizational Performance: Analysis of Transformational Leadership Style and Organizational Learning. Saudi Journal of Humanities and Social Sciences, 2(3), 260-271.
- Xiao, Q., & Cooke, F. L. (2020). Towards a hybrid model? A systematic review of human resource management research on Chinese state-owned enterprises (1993–2017). The International Journal of Human Resource Management, 31(1), 47-89.
- Yuan, D., Gazi, M. A. I., Rahman, M. A., Dhar, B. K., & Rahaman, M. A. (2022). Occupational stress and health risk of employees working in the garments sector of Bangladesh: An empirical study. Frontiers in Public Health, 10, 1-19.
- Yuan, D., Rahman, M. K., Issa Gazi, M. A., Rahaman, M. A., Hossain, M. M., & Akter, S. (2021). Analyzing of user attitudes toward intention to use social media for learning. SAGE Open, 11(4), 21582440211060784.
- Zayed, N. M., Edeh, F. O., Islam, K. M. A., Nitsenko, V., Dubovyk, T., & Doroshuk, H. (2022). An Investigation into the Effect of Knowledge Management on Employee Retention in the Telecom Sector. Administrative Sciences, 12(4), 138.
- Zheng, Y., Graham, L., Epitropaki, O., & Snape, E. (2020). Service leadership, work engagement, and service performance: The moderating role of leader skills. Group & Organization Management, 45(1), 43-74.
- Zhou, J., Bi, G., Liu, H., Fang, Y., & Hua, Z. (2018). Understanding employee competence, operational IS alignment, and organizational agility – An ambidexterity perspective. Information & Management, 55(6), 695-708.