Factors affecting consumer behavior in Smartphone purchases in Nepal
-
DOIhttp://dx.doi.org/10.21511/im.19(3).2023.07
-
Article InfoVolume 19 2023, Issue #3, pp. 74-84
- Cited by
- 868 Views
-
558 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
The study aimed to determine why consumers purchase smartphones. The paper examined product attributes, social factors, pricing, and brand image factors to assess how individuals purchase smartphones. The study was conducted in the Kathmandu Valley, the capital city of Nepal. The respondents of the study were smartphone users in the Kathmandu Valley. The study utilized positivist epistemology with predetermined hypotheses and a deductive approach with a single ontological foundation. The study employed a quantitative method. A questionnaire-based survey was conducted on a six-point Likert scale to obtain the primary data. The population for this study was comprised of Smartphone users, and a sample size of 398 was used. This study applied a convenient sampling technique and a causal research design. The effect of independent variables on consumer behavior was determined using structural equation modeling. The path analysis utilizing structural equation modeling demonstrated that product pricing (β = 0.21, p < 0.05), social factors (β = 0.37, p < 0.05), and brand image (β = 0.41, p < 0.05) significantly influence consumer behavior. In contrast, the product attribute has no significant impact (β = 0.05, p >0.05) on consumer behavior. The results provide future scholars and business executives with a road map to view the emerging context of market development.
- Keywords
-
JEL Classification (Paper profile tab)L94, M31
-
References47
-
Tables5
-
Figures2
-
- Figure 1. The hypothesized paths of the study model
- Figure 2. Study model
-
- Table 1. Questionnaire structure
- Table 2. Profile of respondents
- Table 3. Reliability, validity, and CMB insights
- Table 4. Descriptive statistics and correlation insights
- Table 5. Status of study hypotheses
-
- Al-Azzam, A. F. M. , & Fattah, M. (2014). Evaluating the effect of social factors affecting consumer behavior in purchasing home furnishing products in Jordan. British Journal of Marketing Studies, 2(7), 80-94.
- Almrafee, M. N. I. (2023). Antecedents of purchase decision of over-the-counter (otc) medicine from pharmaceutical distribution channels in Jordan. Journal of Distribution Science, 21(1), 1-12.
- Ayodele, A. A. , & Ifeanyichukwu, C. (2016). Factors influencing Smartphone purchase behavior among young adults in Nigeria. International Journal of Recent Scientific Research, 7(9), 13248-13254.
- Bagozzi, R. P. , & Baumgartner, H. (1994). The evaluation of structural equation models and hypothesis testing. Principles of Marketing Research, 1(10), 386-422.
- Batra, S. (2015). Factors influencing consumer preferences: An exploratory study. Envision-International Journal of Commerce and Management, 9, 26-32.
- Bryne, B. M. (2010). Structural equation modeling with AMOS: Basic concepts, applications, and programming. Structural Equation Modeling, 22(1), 148-161.
- Cho, Y. J. , & Lee, J. W. (2012). Performance management and trust in supervisors. Review of Public Personnel Administration, 32(3), 236-259.
- Chughtai, A. A. , & Awan, A. G. (2020). Impact of factors affecting buying decisions to purchase eco-friendly products. Global Journal of Management, Social Sciences and Humanities, 6(4), 952-973.
- Dahal, R. K. (2021). Customer performance and non-financial organizational performance of the Nepalese cellular telecommunications industry. Problems and Perspectives in Management, 19(2), 132-144.
- Dahal, R. K. , Rai, B. , Shahi, B. J. , & Ghimire, B. (2023). Customers’ perception of telecommunication businesses: Non-financial performance measures in organizational success. Journal of Governance & Regulation, 12(3), 72–80.
- Dhar, R. , Nowlis, S. M. , & Sherman, S. J. (1999). Comparison effects on preference construction. Journal of Consumer Research, 26(3), 293-306.
- Elammari, H. A. , & Cavus, N. (2019). Investigating the factors affecting students’ Smartphone purchasing behaviors in the context of mobile learning. International Journal of Emerging Technologies in Learning, 14(22), 111-121.
- Engidaw, A. (2020). Factors affecting consumer purchase intention of Smartphones: A case of Hawassa City. American Journal of Theoretical and Applied Business, 6(4), 52-65.
- Faith, D. O. , & Agwu, M. E. (2014). A review of the effect of pricing strategies on the purchase of consumer goods. International Journal of Research in Management, Science & Technology, 2(2), 88-102.
- Fathima, A. A. (2019). A study on consumer brand preference towards mobile phones. Journal of the Gujarat Research Society, 21(13), 687-693.
- Furaiji, F. , Łatuszyńska, M. , & Wawrzyniak, A. (2012). An empirical study of the factors influencing consumer behavior in the electric appliances market. Contemporary Economics, 6(3), 76-86.
- Hair, J. F. , Anderson, R. E. , Tatham, R. L. , & Black, W. C. (1998). Multivariate data analysis (5th ed. ). Upper Saddle River, NJ: Prentice Hall.
- Hair, J. F. , Black, W. C. , Babin, B. J. , Anderson, R. E. , & Tatham, R. L. (2006). Multivariate data analysis (6th ed. ). New Jersey: Prentice Hall, Pearson Education, Inc.
- Haris, N. S. , & Mustaffa, A. H. (2020). Factors affecting consumer buying decision towards choosing a smartphone among young adults. International Journal of Accounting and Business Management, 8(1), 51-63.
- Hu, L. T. , & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1-55.
- Katt, F. , & Meixner, O. (2020). A systematic review of drivers influencing consumer willingness to pay for organic food. Trends in Food Science & Technology, 100, 374-388.
- Kotler, P. & Keller, K. L. (2016). Marketing Management (15th ed. ). New Jersey: Pearson Prentice Hall.
- Kotler, P. , & Armstrong, G. (2010). Principles of Marketing (12th ed. ). New Jersey: Pearson Prentice Hall.
- Kumar, R. , & Fernandez, D. (2020). Factors influencing the purchase decision of smartphone users in the sultanate of Oman. Journal of Marketing and Consumer Research, 72, 41-52.
- Lavuri, R. , & Sreeramulu, D. (2019). E-Commerce Shopping: Psychological factors impact on online purchasing behavior. International Journal of Management Research and Reviews, 9(10), 1-9.
- Lavuri, R. , Navulla, D. , & Naik, M. N. (2019). Buying predilection of buyers towards branded Mobile phone devices. International Journal of Recent Technology and Engineering, 8(3S3), 178-186.
- Lay-Yee, K. L. , Kok-Siew, H. , & Yin-Fah, B. C. (2013). Factors affecting Smartphone purchase decisions among Malaysian GenerationY. International Journal of Asian Social Science, 3(12), 2426-2440.
- Lema, L. , & Wodaje, M. N. (2018). Factors affecting the brand choice of the consumers on bottled water brands. Pacific Business Review International, 11(3), 7-17.
- Lu, L. , Kang, M. , & Sun, P. (2023). A study on the effect of online travel distribution’s brand community characteristics on product purchase intention. Journal of Distribution Science, 21(1), 107-117.
- Mustafa, J. , & Al-Rifat, A. (2019). Factors influencing customers’ buying decisions of mobile phone in Dhaka, Bangladesh. The Business & Management Review, 10(5), 199-205.
- Natarajan, N. T. , & Kanagarathinam, K. P. V. (2020). A study on factors influencing the purchase of OTC analgesic drugs. International Journal of Advanced Science and Technology, 29(7), 8509-8527.
- Pujari, N. M. , Sachan, A. K. , Kumari, P. , & Dubey, P. (2016). Study of consumer’s pharmaceutical buying behavior towards prescription and non-prescription drugs. Journal of Medical and Health Research, 1(3), 10-18.
- Rahim, A. , Safin, S. Z. , Kheng, L. K. , Abas, N. , & Ali, S. M. (2016). Factors influencing purchasing intention of smartphone among university students. Procedia Economics and Finance, 37, 245-253.
- Rai, B. (2021). Factors affecting Smartphone purchase intention of consumers in Nepal. The Journal of Asian Finance, Economics, and Business, 8(2), 465-473.
- Rai, B. , Dahal, R. K. , Shahi, B. J. , & Ghimire, B. (2023). Impulse buying behavior in distribution centers of Kathmandu. Journal of Distribution Science, 21(5), 19-29.
- Rajan, A. P. (2018). A study on the various optimal factors that influences the buying behavior towards laptop with reference to college students. International Journal of Applied Research, 4(10), 424-427.
- Rakib, M. R. H. K. (2019). Factors influencing purchase intention of cellular phones among the university students in Bangladesh. European Journal of Business and Management, 11(2), 92-101.
- Rakib, M. R. H. K. , Pramanik, S. A. K. , Al Amran, M. , Islam, M. N. , & Sarker, M. O. F. (2022). Factors affecting young customers’ Smartphone purchase intention during the Covid-19 pandemic. Heliyon, 8(9), 1-11.
- Sata, M. (2013). Factors affecting consumer buying behavior of mobile phone devices. Mediterranean Journal of Social Sciences, 4(12), 8-15.
- Schiffman, L. G. , & Kanuk L. L. (2007). Consumer behavior. New Delhi: Pearson Education International Press.
- Shekhar, S. K. , Jose, T. P. , & Rehin, R. A. (2019). Consumer buying behavior and attitude towards pharmaceuticals. International Journal of Research in Pharmaceuticals Science, 10(4), 3392-3397.
- Sujata, J. , Yatin, J. , Abhijit, C. , Noopur, S. , & Ruchi, D. (2016). Factors affecting Smartphone purchase among Indian youth: A descriptive analysis. Indian Journal of Science and Technology, 9(15), 1-10.
- Suki, N. M. , & Suki, N. M. (2013). Dependency on the smartphone: An analysis of structural equation modeling. Sains Humanika, 62(1), 49-55.
- Thomson, E. S. , Laing, A. W. , & McKee, L. (2007). Family purchase decision making: Exploring child influence behavior. Journal of Consumer Behaviour: An International Research Review, 6(4), 182-202.
- Tyagi, P. , & Pabalkar, V. (2021). Impact of COVID-19 over purchasing behavior of consumers. European Journal of Molecular & Clinical Medicine, 8(2), 561-571.
- Uddin, M. R. , Lopa, N. Z. , & Oheduzzaman, M. (2014). Factors affecting customers’ buying decisions of mobile phone: A study on Khulna City, Bangladesh. International Journal of Managing Value and Supply Chains, 5(2), 21-28.
- Warshaw, P. R. , & Davis, F. D. (1985). Disentangling behavioral intention and behavioral expectation. Journal of Experimental Social Psychology, 21(3), 213-228.