Exploring organizational culture at a state-owned enterprise in South Africa: a process approach
-
DOIhttp://dx.doi.org/10.21511/ppm.18(2).2020.35
-
Article InfoVolume 18 2020, Issue #2, pp. 431-440
- Cited by
- 1351 Views
-
389 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
The researchers intended to explore organizational culture at a state-owned enterprise (SOE) in South Africa. The reviewed literature showed very few similar studies where job satisfaction was tested as a mediator between organizational citizenship behavior and organizational culture. Furthermore, the reviewed literature revealed that Martins’ organizational culture model, which was used to give theoretical grounding to the study, did not have job satisfaction as a mediator. The research design was exploratory, correlational, and cross-sectional. A total of 204 respondents were selected using a stratified sampling technique. The major finding was that the respondents perceived the organizational culture as a hostile, bellicose culture, rife with politics. The unexpected result was a significant positive relationship between organizational citizenship behavior and organizational culture. This means that even when the organization’s culture was hostile, employees did not abuse and leave and went beyond the call of duty. It was found that job satisfaction did not mediate the relationship between organizational citizenship behavior and organizational culture.
- Keywords
-
JEL Classification (Paper profile tab)J28, M12, M14
-
References71
-
Tables2
-
Figures0
-
- Table 1. Mean, standard deviation, and correlation
- Table 2. The data showing paths and constant
-
- Allen, T. D., Barnard, S., Rush, M. C., & Russell, J. E. A. (2000). Ratings of organizational citizenship behavior: Does the source make a difference? Human Resource Management Review, 10(1), 97-114.
- Ankrah, N. A., Proverbs, D., & Debrah, Y. (2009). Factors influencing the culture of a construction project organization: An empirical investigation. Engineering and Architectural Management, 16(1), 26-47.
- Armstrong, C. (2015). Workplace motivation and its impact on job satisfaction and self-esteem.
- Babbie, E. (2013). The practice of social research (13th ed.). Belmont, CA: Wadsworth.
- Bachrach, D. G., Powell, B. C., Bendoly, E., & Richey, R. G. (2006). Organizational citizenship behavior and performance evaluations: exploring the impact of task interdependence. Journal of Applied Psychology, 91(1), 193-201.
- Baeza, M. A., Gonzalez, J. A., & Wang, Y. (2018). Job flexibility and job satisfaction among Mexican professionals: A socio-cultural explanation. Employee Relations, 40(5), 921-942.
- Barlow, A. (2016). SOE failure: A symptom? The Journal of the Helen Suzman Foundation, 78, 55-63.
- Berber, A., & Rofcanin, Y. (2012). Investigation of organization citizenship behavior construct: A framework for antecedents and consequences. International Journal of Social Research, 2(4), 195-210.
- Booysen, L. (2007). Barriers to employment equity and implementation and retention of black management in South Africa. South African Journal of Labor Relations, 31(4), 47-71.
- Cappelli, P., & Conyon, M. J. (2017). What do performance appraisals do? ILR Review, 71(1), 88-116.
- Chavunduka, D., Fauzi, R., Muranda, Z., Sifile, O., Mabvure, T. J., & Dandira, M. (2014). Antecedents of effective management of public enterprise restructuring in Zimbabwe: An organizational culture perspective. The International Journal of Business and Management, 2(10), 105-113.
- Christensen, L. B., Johnson, R. B., & Turner, L. A. (2015). Research methods, design and analysis. Boston, MA: Pearson.
- Confeld, S. (2016). The importance of positive school culture (A Master’s Project).
- Demir, K. (2015). The effects of organizational trust on the culture of teacher leadership in primary schools. Educational Sciences: Theory and Practice, 15(3), 621-634.
- Dwivedi, S., Kaushik, S., & Luxmi, M. (2014). Impact of organizational culture on commitment of employees: an empirical study of BPO sector.in India. VIKALPA: The Journal for Decision Makers, 39(3), 77-92.
- Fapohunda, T. M. (2013). Managing workplace bullying. Journal of Human Resources Management, 1(3), 39-47.
- Field, A. (2018). Discovering statistics using IBM statistics (5th ed.). Thousand Oaks, CA: SAGE.
- Fleury, M. T. L. (2009). Organizational culture and renewal of competences. BAR – Brazilian Administration Review, 6(1), 1-14.
- Garg, A. K., & Ramjee, D. (2013). The relationship between leadership styles and employee commitment at a parastatal company in South Africa. International Business and Economics Research, 12(11), 1411-1436.
- Hair, F. H., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate data analysis. Harlow: Pearson.
- Harrison, R. (1972). Understanding your organization’s character. Harvard Business Review, 50(1), 119-128.
- Hayes, A. F. (2013). Introduction to mediation, moderation and conditional process analysis. New York: Guilford.
- Ibukunoluva, O. E., Anuoluwapo, A. G., & Agbude, G. A. (2015). Benefits of organizational citizenship behavior for individual employees. Covenant International Journal of Psychology (CIJP), 1(1), 50-69.
- Jacobs, E., & Roodt, G. (2008). Organizational culture of hospitals to predict turnover intentions of professional nurses. Health SA Gesondheid, 13(1), 258.
- Jain, A. K. (2015). Volunteerism and organizational culture: Relationship to organizational commitment and citizenship behaviors in India. Cross-Cultural Management, 22(1), 116-144.
- Kamaamia, A. T. (2017). The effect of organizational culture on organizational performance: A case of Kenya School of Monetary Studies (Ksms) (Master’s Thesis).
- Katrinli, A., Atabay, G., Gunay, G., & Cangarli, B. G. (2010). Nurses’ perceptions of individual and organizational political reasons for horizontal peer bullying. Nursing Ethics, 17(5), 614-627.
- Kaur, S. P. (2013). Variables in research. Indian Journal of Research and Reports in Medical Sciences, 3(4), 36-38.
- Killoren, R. (2014). The toll of workplace bullying. Research Management Review, 20(1), 1-13.
- Kumar, R. (2014). Research methodology: A step by step guide for beginners (4th ed.). London: Sage.
- Kwantes, C. T., Karam, C. M., Kuo, B. C. M., & Towson, T. (2008). Culture’s influence on the perception of organizational citizenship behavior as in-role or extra-role. International Journal of Intercultural Relations, 32(3), 229-243.
- Leech, N. C., Barrett, K. C., & Morgan, G. A. (2015). SPSS for intermediate statistics: Use and interpretation (5th ed.). New York: Rouledge,
- Luu, T., & Venkatesh, S. (2010). Organizational culture technological innovation adoption in private hospitals. International Business Research, 3(3), 144-153.
- Magee, C., Gordon, R., Robinson, L., Caputi, P., & Oades, L. (2017). Workplace bullying and absenteeism: The mediating roles of poor health and work engagement. Human Resource Management Journal, 27(3), 319-334.
- Mahlangu, B. B. M. (2001). Public accountability and transparency of parastatal organizations in South Africa (Master’s Thesis).
- Maleka, M. J. (2012). An in-depth investigation of factors that contributing to employee dissatisfaction at a Business Application Solution Centre (BASC), Eskom (Doctoral Thesis). Unisa.
- Maleka, M. J., & Rankhumise, E. M. (2014). The impact of management practices on job satisfaction: Insights from a state-owned institution. Problems and Perspectives in Management, 12(4), 476-484.
- Maree, K. (Ed.). (2016). First steps in research (2nd ed.). Pretoria: Van Schaik.
- Martins, E., & Martins, N. (2003). Organizational culture in organizational behavior: Global and South African perspectives. Cape Town: Pearson.
- Martins, N. (1989). Organizational culture in a financial institution (Ph.D. Thesis). University of South Africa, Pretoria.
- Mbele, N. O. (2015). Corporate governance in state-owned enterprises (Doctoral Thesis).
- Mekwe, L. P. (2015). A critical review of corporate governance reforms relating to South African state-owned enterprises.
- Merkin, R. S. (2008). The impact of sexual harassment on turnover intentions, absenteeism, and job satisfaction: Findings from Argentina, Brazil and China. Journal of International Women Studies, 10(2), 73-91.
- Mitonga-Monga, J., Flotman, A., & Cilliers, F. (2016). The relationship between job satisfaction and organizational citizenship behaviour: A Democratic Republic of Congo organizational perspective. Journal of Contemporary Management, 13(1), 1064-1084.
- Mutsonziwa, K., & Serumaga-Zakhe, P. (2015). Exploring employee satisfaction and leadership attributes within the research industries in Gauteng Province. Journal of Contemporary Management, 12(1), 164-183.
- Naidoo, P., & Martins, N. (2014). Investigating the relationship between organizational culture and work engagement. Problems and Perspectives in Management, 12(4), 432-440.
- O’Donnell, O., & Boyle, R. (2008). Understanding and managing organizational culture (CPMR Discussion Paper No. 40).
- OECD. (2014). Guidelines on the Governance of State-Owned Enterprises for Southern Africa.
- Pallant, J. (2016). SPSS survival manual (6th ed.). Maidenhead: McGraw-Hill.
- Phale, M. M. (2008). Work-related well-being of enterprises in a South African parastatal (Ph.D. Thesis).
- Raaphorst, N. (2017). Uncertainty in bureaucracy (Doctoral Dissertation).
- Ramdhan, A., Ramdhan, M. A., & Ainisyifa, H. (2017). Model conceptual framework of corporate culture on employee commitment to organization. International Business Management, 11(3), 826-830.
- Reis, G., Trullen, J., & Story, J. (2015). Perceived organizational culture and engagement: The mediating role of authenticity. Journal of Managerial Psychology, 31(6), 1091-1105.
- Rovithis, M., Liardakis, M., Merkouris, A., Patiraki, E., Nassilaki, M., & Philithis, A. (2017). Organizational culture among levels of health care services in Crete (Greece). Applied Nursing Research, 36, 9-18.
- Saha, S., & Kumar, S. P. (2018). Organizational culture as a moderator between affective commitment and job satisfaction: Empirical evidence from Indian public sector enterprises. International Journal of Public Sector Management, 31(2), 184-206.
- Saks, A. M., & Gruman, M. (2011). Manage employee engagement to manage performance. Industrial and Organizational Psychology, 4(2), 204-207.
- Sarafraz, S. A., & Kia, A. R. (2015). Examining the relationship between organizational culture and organizational citizenship behavior in the social security branches of Khorramabad. MAGNT Research Report, 3(1), 368-376.
- Sharma, N. P., Sharma, T., & Agarwal, M. N. (2015). Measuring employee perception of performance management systems effectiveness. Employee Relations, 38(2), 224-247.
- Spector, P. (1985). Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey. American Journal of Community Psychology, 13(6), 693-713.
- Tabachnick, B. G., & Fiddel, L. S. (2014). Using multivariate statistics (6th ed.). Harlow: Pearson.
- Teasdale, S. (2002). Culture eats strategy for breakfast! Informatics in Primary Care, 10, 195-196.
- Thomas, A. (2012). Governance at South African state-owned enterprises: what do annual report and the print media tell us? Social Responsibility Journal, 8(4), 448-470.
- Tseng, S. (2017). Investigating the moderating effects of organizational culture and leadership style on IT-adoption and knowledge-sharing intention. Journal of Enterprise Information Management, 30(4), 583-604.
- Turnipseed, D. L., & Rassuli, A. (2005). Performance perceptions of organizational citizenship behaviour at work: a bi-level study among managers and employees. British Journal of Management, 16(3), 231-244.
- Van Rooij, B., & Fine, A. (2018). Toxic corporate culture: assessing organizational processes of deviancy. Administrative Sciences, 8(3), 1-38.
- Van Schalkwyk, L., & Rothmann, S. (2010). Job satisfaction in a chemical factory. Southern African Business Review, 14(3), 108-130.
- Vesala, H., & Toumivaara, H. V. S. (2015). Slowing work down teleworking in rural settings? Personnel Review, 44(4), 511-528.
- Wiedmer, T. L. (2011). Workplace bullying: Costly and preventable. Morality in Education, 77(2), 35-42.
- Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship behavior and in-role behaviors. Journal of Management, 17(3), 601-617.
- Wong, Y. (2017). Affective commitment, loyalty to supervisor and guanxi: Chinese employees in joint ventures and reformed state-owned enterprises. Journal of Chinese Human Resource Management, 8(2), 77-93.
- Zeyada, M. (2018). Organizational culture and its impact on organizational citizenship behavior. International Journal of Academic Research in Business and Social Sciences, 8(3), 418-429.