Elderly tourism management: A bibliometric approach
-
Author(s)Huixian Zhao ,Songyu JiangLink to ORCID Index: https://orcid.org/0000-0001-7619-8605
,
Lin Fu
,
Xiaojun KeLink to ORCID Index: https://orcid.org/0000-0002-2381-7473
-
DOIhttp://dx.doi.org/10.21511/im.19(3).2023.18
-
Article InfoVolume 19 2023, Issue #3, pp. 211-225
- Cited by
- 323 Views
-
97 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
Elderly tourism constitutes an important sector within the sustainable development of the tourism industry, attracting an increasing body of research focused on market development. This study aims to outline the progression of elderly tourism research within the past five years (2019–2023) and determine prospective research trajectories and opportunities in the subject. Employing CiteSpace visual analysis technology, this investigation constructs knowledge graphs of authors, institutions, and countries from 332 English-language academic articles from the Web of Science and culminates a keyword co-occurrence knowledge graph. Next, cluster and burst analyses revealed the prevailing trends and focal points in elderly tourism research. The results underscore that while many researchers have been drawn to elderly tourism, the collaborative relationships between these scholars remain tenuous, resulting in the relatively disparate study and the absence of a lead author group. China dominates the field, producing a far greater quantity of studies than other nations. Hence, this study encourages different countries, higher education institutions and disciplines to strengthen cooperation in the management and development of elderly tourism, especially paying attention to the importance of elderly tourism services, quality management and technology integration for the sustainable development of elderly tourism.
- Keywords
-
JEL Classification (Paper profile tab)C63, M21, Z32
-
References38
-
Tables8
-
Figures5
-
- Figure 1. Knowledge map of authors’ cooperation
- Figure 2. Knowledge map of the institutions’ cooperation
- Figure 3. Knowledge map of countries’ cooperation on elderly tourism
- Figure 4. Keyword co-occurrence knowledge map of elderly tourism research
- Figure 5. Keyword cluster analysis map of elderly tourism research
-
- Table 1. The systematic analysis in the tourism industry using a bibliometric method
- Table 2. Publishing trends of elderly tourism
- Table 3. The top 10 authors contributing to elderly tourism
- Table 4. The top 10 institutions contributing to elderly tourism
- Table 5. The top 10 countries contributing to the research on elderly tourism
- Table 6. Major keywords in elderly tourism research
- Table 7. Keyword clustering analysis results and representative keywords of elderly tourism research
- Table 8. Keyword burst of elderly tourism research
-
- Akhtar, N., Khan, N., Mahroof Khan, M., Ashraf, S., Hashmi, M. S., Khan, M. M., & Hishan, S. S. (2021). Post-COVID 19 tourism: Will digital tourism replace mass tourism? Sustainability, 13(10), 5352.
- Bahuguna, P. C., Srivastava, R., & Tiwari, S. (2023). Two-decade journey of green human resource management research: A bibliometric analysis. Benchmarking: An International Journal, 30(2), 585-602.
- Bao, L., & Wu, J. (2021). Research on the obstacle factors of the elderly’s online tourism information sharing behavior under the background of smart tourism: Taking WeChat platform as an example. Proceedings of the 2nd International Symposium on Computer Engineering and Intelligent Communications (ISCEIC).
- Butler, R. (2020). Tourism – Resilient but vulnerable as “the times they are a changing” in the “new normality”. Worldwide Hospitality and Tourism Themes, 12(6), 663-670.
- Dahalan, F., Alias, N., & Shaharom, M. S. N. (2023). Gamification and game based learning for vocational education and training: A systematic literature review. Education and Information Technologies.
- del Río-Rama, M. d. l. C., Maldonado-Erazo, C. P., Álvarez-García, J., & Durán-Sánchez, A. (2020). Cultural and natural resources in tourism island: Bibliometric mapping. Sustainability, 12(2), 724.
- Donthu, N., Kumar, S., Pandey, N., & Gupta, P. (2021). Forty years of the International Journal of Information Management: A bibliometric analysis. International Journal of Information Management, 57, 102307.
- Hailiang, Z., Chau, K. Y., & Waqas, M. (2023). Does green finance and renewable energy promote tourism for sustainable development: Empirical evidence from China. Renewable Energy, 207, 660-671.
- Hall, C. M. (2012). Island, islandness, vulnerability and resilience. Tourism Recreation Research, 37(2), 177-181.
- Hassan, M. K., Alshater, M. M., Rashid, M., & Hidayat, S. E. (2022). Ten years of the Journal of Islamic Marketing: A bibliometric analysis. Journal of Islamic Marketing, 13(10), 2047-2068.
- Hwang, J., & Lee, J.-H. (J.). (2019). A strategy for enhancing senior tourists’ well-being perception: Focusing on the experience economy. Journal of Travel & Tourism Marketing, 36(3), 314-329.
- Hwang, J., Kim, J. J., Lee, J. S.-H., & Sahito, N. (2020). How to form well-being perception and its outcomes in the context of elderly tourism: Moderating role of tour guide services. International Journal of Environmental Research and Public Health, 17(3), 1029.
- Khan, K. I., Nasir, A., & Saleem, S. (2021). Bibliometric analysis of post Covid-19 management strategies and policies in hospitality and tourism. Frontiers in Psychology, 12.
- Koseoglu, M. A., Yee Yick, M. Y., King, B., & Arici, H. E. (2022). Relational bibliometrics for hospitality and tourism research: A best practice guide. Journal of Hospitality and Tourism Management, 52, 316-330.
- Li, T. E., & Chan, E. T. H. (2021). “With a young spirit, we will be young forever”: Exploring the links between tourism and ageing well in contemporary China. Tourism Management, 86, 104345.
- Li, Y., & Alencar, A. (2023). A tale of two cities: Digital place-making and elderly Houniao migration in China. Journal of Ethnic and Migration Studies, 49(4), 1032-1049.
- Li, Z., Wang, D., Abbas, J., Hassan, S., & Mubeen, R. (2022). Tourists’ health risk threats amid COVID-19 era: Role of technology innovation, transformation, and recovery implications for sustainable tourism. Frontiers in Psychology, 12.
- Lu, J., Xiao, X., Xu, Z., Wang, C., Zhang, M., & Zhou, Y. (2022). The potential of virtual tourism in the recovery of tourism industry during the COVID-19 pandemic. Current Issues in Tourism, 25(3), 441-457.
- Luo, C., Jiang, S., Pu, R., Li, L., & Yang, H. (2022). Knowledge map of digital tourism: A bibliometric approach using CiteSpace. Problems and Perspectives in Management, 20(4), 573-587.
- Marco-Lajara, B., Martínez-Falcó, J., Millan-Tudela, L. A., & Sánchez-García, E. (2023). Analysis of the structure of scientific knowledge on wine tourism: A bibliometric analysis. Heliyon, 9(2), e13363.
- Ninkov, A., Frank, J. R., & Maggio, L. A. (2022). Bibliometrics: Methods for studying academic publishing. Perspectives on Medical Education, 11(3), 173-176.
- Oncioiu, I., Anton, E., Ifrim, A. M., & Mândricel, D. A. (2022). The influence of social networks on the digital recruitment of human resources: An empirical study in the tourism sector. Sustainability, 14(6), 3693.
- Otoo, F. E., & Kim, S. (2020). Analysis of studies on the travel motivations of senior tourists from 1980 to 2017: Progress and future directions. Current Issues in Tourism, 23(4), 393-417.
- Pencarelli, T. (2020). The digital revolution in the travel and tourism industry. Information Technology & Tourism, 22(3), 455-476.
- Pestana, M. H., Parreira, A., & Wang, W.-C. (2019). Bibliometric analysis and trends: An application in senior tourism. International Journal of Business and Economics, 18(3), 329-345.
- Pestana, M. H., Sánchez, A. V., & Moutinho, L. (2019). The network science approach in determining the intellectual structure, emerging trends and future research opportunities – An application to senior tourism research. Tourism Management Perspectives, 31, 370-382.
- Pestana, M. H., Wang, W.-C., & Parreira, A. (2020). Senior tourism – A scientometric review (1998–2017). Tourism Review, 75(4), 699-715.
- Rebelo, S., Patuleia, M., & Dias, Á. (2022). Inclusive tourism: Assessing the accessibility of Lisbon as a tourist destination. Tourism and Hospitality, 3(2), 466-495.
- Sampaio, C., Farinha, L., Sebastião, J. R., & Fernandes, A. (2023). Tourism industry at times of crisis: A bibliometric approach and research agenda. Journal of Hospitality and Tourism Insights, 6(4), 1464-1484.
- Shi, Y., & Liu, X. (2019). Research on the literature of green building based on the web of science: A scientometric analysis in CiteSpace (2002–2018). Sustainability, 11(13), 3716.
- Singh, S., & Bashar, A. (2023). A bibliometric review on the development in e-tourism research. International Hospitality Review, 37(1), 71-93.
- Stončikaitė, I. (2022). Baby-boomers hitting the road: The paradoxes of the senior leisure tourism. Journal of Tourism and Cultural Change, 20(3), 335-347.
- Suban, S. A., Madhan, K., & Shagirbasha, S. (2021). A bibliometric analysis of halal and Islamic tourism. International Hospitality Review.
- Tiago, F., Gil, A., Stemberger, S., & Borges-Tiago, T. (2021). Digital sustainability communication in tourism. Journal of Innovation & Knowledge, 6(1), 27-34.
- Zenker, S., & Kock, F. (2020). The coronavirus pandemic – A critical discussion of a tourism research agenda. Tourism Management, 81, 104164.
- Zhang, Y. (2023). Circular economy model for elderly tourism operation based on multi-source heterogeneous data integration. Applied Artificial Intelligence, 37(1), 2205228.
- Zielińska-Szczepkowska, J. (2021). What are the needs of senior tourists? Evidence from remote regions of Europe. Economies, 9(4), 148.
- Zielinski, S., & Botero, C. M. (2020). Beach tourism in times of COVID-19 pandemic: Critical issues, knowledge gaps and research opportunities. International Journal of Environmental Research and Public Health, 17(19), 7288.
-
Exploring value co-creation strategies to improve e-reputation in the hotel industry: insights from Fez, Morocco
Youssra Lazrak ,
Amina El Idrissi Tissafi ,
Rachid Boukharrazi
doi: http://dx.doi.org/10.21511/im.20(4).2024.10
In the context of a rapidly evolving digital landscape, the co-creation of value with customers has gained importance in both academic and business realms, particularly within the hospitality sector. This study aims to analyze the integration of value co-creation strategies to enhance the online reputation of hotels, with a focus on active customer involvement. Using a qualitative research strategy, the study involved semi-structured, in-person interviews with twenty hotel managers from various hotels in Fez, Morocco. Thematic analysis of the interview data, conducted using NVivo 14 software, highlighted the critical role of value co-creation, customer experience, and e-reputation in enhancing hotels’ online reputation. Key sub-themes identified under value co-creation include active collaboration, innovation based on customer needs, and taking into account online comments. Regular online surveys were also significant for gathering customer proposals. In terms of customer experience, themes such as engagement, satisfaction, and perception were prominent. E-reputation management emerged as crucial, with sub-themes including real-time monitoring and response, integrating feedback into improvement processes, adopting advanced tools, and adapting online reputation strategies based on continuous feedback. The results underscore the interconnectedness of customer engagement, experience, and e-reputation. Integrating strategies that consider online comments and adopt advanced tools significantly improves the online reputation of hotels. Conclusions advocate for a cohesive approach prioritizing customer experience and continuous improvement, through innovative technologies and strategic adjustments to meet evolving customer needs, fostering a positive and enduring hotel online presence.
