Design and validation of the Brand Personality Scale in Tourist Destinations
-
DOIhttp://dx.doi.org/10.21511/im.18(2).2022.01
-
Article InfoVolume 18 2022, Issue #2, pp. 1-12
- Cited by
- 1095 Views
-
433 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
The new modality caused by COVID-19 has significantly affected tourism, from the decrease in demand and the deterioration of facilities due to lack of budget to the point of becoming unattractive. In response to this, the objective of this research work is to design and validate a scale to measure Brand Personality in Tourist Destinations (BPTD). The results were structured in three phases. In the first phase, an exhaustive search of the bibliography and first version of the instrument were generated. Moreover, a panel of 12 professionals between academics and managers was held, who evaluated the features and content validation by a panel of 7 experts. In the second phase, data collection was carried out with the participation of 998 tourists. In the third phase, exploratory and confirmatory factor analysis was carried out, obtaining a KMO of 0.979 and a p-value of 0.000. The total explained variance of the 21 items grouped in three dimensions represents 87.27%. In the confirmatory analysis, χ2 = 921.57, p = 0.000, RMR = 0.069, GFI = 0.917, AGFI = 0.829, CFI = 0.980, TLI = 0.976, NFI = 0.975, IFI = 0.980 and RMSA = 0.065, with an appropriate internal consistency (performance: α = 0.984; social innovation α = 0.982; honesty α = 0.964). Composite reliability was CR > 0.70 and convergent validity was AVE > 0.5. In conclusion, the values imply an acceptable adjustment, for which the model is adequate, and the scale is valid to be applied in tourism.
- Keywords
-
JEL Classification (Paper profile tab)M31, D12, Z32
-
References88
-
Tables4
-
Figures1
-
- Figure 1. Three-dimensional confirmatory model of the BPTD scale
-
- Table 1. Sociodemographic profile of the tourist (N = 998)
- Table 2. Exploratory factor analysis results (N = 998)
- Table 3. Goodness-of-fit index of the BPTD scale (N=998)
- Table 4. Content validity, convergent, and discriminant validity
-
- Aaker, J. L. (1997). Dimensions of brand personality. Journal of Marketing Research, 34(3), 347-356.
- Aaker, J., Vohs, K. D., & Mogilner, C. (2010). Nonprofits are seen as warm and for-profits as competent: firm stereotypes matter. Journal of Consumer Research, 37(2), 224-237.
- Ahmad, M. F. (2015). Antecedents of Halal brand personality. Journal of Islamic Marketing, 6(2), 209-223.
- Aiken, L. R. (1985). Three coefficients for analyzing the reliability and validity of ratings. Educational and Psychological Measurement, 45(1), 131-142.
- Aktan, M., Zaman, U., & Nawaz, S. (2021). Examining destinations’ personality and brand equity through the lens of expats: moderating role of expat’s cultural intelligence. Asia Pacific Journal of Tourism Research, 26(8), 849-865.
- American Marketing Association. (2021). Brand personality. Marketer Academy Measurement.
- Azoulay, A., & Kapferer, J.-N. (2003). Do brand personality scales really measure brand personality? Journal of Brand Management, 11(2), 143-155.
- Belk, R. W. (1988). Possessions and the extended self. Journal of Consumer Research, 15(2), 139-168.
- Blank, A., Koenigstorfer, J., & Baumgartner, H. (2018). Sport team personality: It’s not all about winning! Sport Management Review, 21(2), 114-132.
- Bosnjak, M., Bochmann, V., & Hufschmidt, T. (2007). Dimensions of brand personality attributions: a person-centric approach in the German cultural context. Social Behavior and Personality: An International Journal, 35(3), 303-316.
- Byon, K. K., & Zhang, J. J. (2010). Development of a scale measuring destination image. Marketing Intelligence & Planning, 28(4), 508-532.
- Caruana, A., Berthon, P., Pitt, L. F., & Berthon, J.-P. (2007). Psychometric properties of the Brand Personality Scale: evidence from a business school. Psychological Reports, 100(3), 789-794.
- Chaudhuri, A., & Holbrook, M. B. (2001). The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty. Journal of Marketing, 65(2), 81-93.
- Churchill, G. A. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16(1), 64-73.
- Colmenares, O., & Saavedra, J. (2008). Dimension of the brand personality. Case study: pharmacy chains. Revista Venezolana de Gerencia, 13(42), 220-232.
- Correia, A., & Pimpão, A. (2008). Decision-making processes of Portuguese tourist travelling to South America and Africa. International Journal of Culture, Tourism and Hospitality Research, 2(4), 330-373.
- Crockett, S, & Wood, L. (2002). Brand western Australia: holidays of an entirely different nature. In Nigel Morgan (Ed.), Destination Branding: Creating the Unique Destination proposition. Londres: Routledge.
- D’Astous, A., & Boujbel, L. (2007). Positioning countries on personality dimensions: scale development and implications for country marketing. Journal of Business Research, 60(3), 231-239.
- Davies, G., Rojas-Méndez, J. I., Whelan, S., Mete, M., & Loo, T. (2018). Brand personality: theory and dimensionality. Journal of Product & Brand Management, 27(2), 115-127.
- Deng, S., & Dart, J. (1994). Measuring market orientation: A multi-factor, multi-item approach. Journal of Marketing Management, 10(8), 725-742.
- Dey, B., Mathew, J., & Chee-Hua, C. (2020). Influence of destination attractiveness factors and travel motivations on rural homestay choice: the moderating role of need for uniqueness. International Journal of Culture, Tourism and Hospitality Research, 14(4), 639-666.
- Eisend, M., & Stokburger-Sauer, N. E. (2013). Brand personality: A meta-analytic review of antecedents and consequences. Marketing Letters, 24(3), 205-216.
- Ekinci, Y. (2003). From destination image to destination branding: An emerging area of research. E-Review of Tourism Research, 1(2), 21-24.
- Ekinci, Y., & Hosany, S. (2006). Destination personality: An application of brand personality to tourism destinations. Journal of Travel Research, 45(2), 127-139.
- Fennis, B. M., & Pruyn, A. T. H. (2007). You are what you wear: Brand personality influences on consumer impression formation. Journal of Business Research, 60(6), 634-639.
- Fiske, S. T., Malone, C., & Kervyn, N. (2012). Brands as intentional agents: Our response to commentaries. Journal of Consumer Psychology, 22(2), 205-207.
- Garanti, Z., & Kissi, P. S. (2019). The effects of social media brand personality on brand loyalty in the Latvian banking industry: The mediating role of brand equity. International Journal of Bank Marketing, 37(6), 1480-1503.
- Geuens, M., Weijters, B., & De Wulf, K. (2009). A new measure of brand personality. International Journal of Research in Marketing, 26(2), 97-107.
- Ghosh, S. (2016). Modeling the personality construct of brands: a study on apparel brands in India. IUP Journal of Brand Management, 13(2), 57-74.
- Gómez-Aguilar, A., Yagüe-Guillén, M. J. & Villaseñor-Román, N. (2014). Destination Brand Personality: An Application to Spanish Tourism. International Journal of Tourism Research, 18(3), 210-219.
- Greene, T., Seet, C., Rodríguez Barrio, A., McIntyre, D., Kelly, B., & Bragg, M. A. (2021). Brands with personalities: good for businesses, but bad for public health? A content analysis of how food and beverage brands personify themselves on Twitter. Public Health Nutrition, 25(1), 1-10.
- Ha, H.-Y. (2016). The evolution of brand personality: an application of online travel agencies. Journal of Services Marketing, 30(5), 529-540.
- Hanna, S., & Rowley, J. (2019). The projected destination brand personalities of European capital cities and their positioning. Journal of Marketing Management, 35(11-12), 1135-1158.
- Hasan, T., Som, A., & Ismail, F. (2018). The influence of travel motivation on satisfaction and intention to visit Terengganu. International Journal of Engineering & Technology, 7(4), 480-483.
- Henderson, J. (2000). Selling places: the new Asia-Singapore brand. Journal of Tourism Studies, 11(1), 36-44.
- Hosany, S., Ekinci, Y., & Uysal, M. (2006). Destination image and destination personality: an application of branding theories to tourism places. Journal of Business Research, 59(5), 638-642.
- Huang, Z., Zhang, C., & Hu, J. (2017). Destination brand personality and destination brand attachment: the involvement of self-congruence. Journal of Travel & Tourism Marketing, 34(9), 1198-1210.
- Hultman, M., Strandberg, C., Oghazi, P., & Mostaghel, R. (2017). The role of destination personality fit in destination branding: antecedents and outcomes. Psychology and Marketing, 34(12), 1073-1083.
- Kaiser, H. F. (1960). The application of electronic computers to factor analysis. Educational and Psychological Measurement, 20(1), 141-151.
- Kaiser, H. F. (1974). An index of factorial simplicity. Psychometrika, 39(1), 31-36.
- Kakitek, A. (2018). Application of Aaker’s Brand Personality Scale on human brands in surf sports. Journal of Management and Business Administration. Central Europe, 26(4), 11-31.
- Kapfer. (2003). Do brand personality scales really measure brand personality? Brand Management, 11(2), 143-155.
- Kaplan, M. D., Yurt, O., Guneri, B., & Kurtulus, K. (2010). Branding places: Applying brand personality concept to cities. European Journal of Marketing, 44(9), 1286-1304.
- Kaur, A., Chauhan, A., & Medury, Y. (2016). Destination image of Indian tourism destinations. Asia Pacific Journal of Marketing and Logistics, 28(3), 499-524.
- Kim, D. J., Kim, W. G., & Han, J. S. (2007). A perceptual mapping of online travel agencies and preference attributes. Tourism Management, 28(2), 591-603.
- Kim, D., Magnini, V. P., & Singal, M. (2011). The effects of customers’ perceptions of brand personality in casual theme restaurants. International Journal of Hospitality Management, 30(2), 448-458.
- Kim, J. H., Ritchie, J. R. B., & McCormick, B. (2012). Development of a scale to measure memorable tourism experiences. Journal of Travel Research, 51(1), 12-25.
- Kumar, V. (2016). Examining the role of destination personality and self-congruity in predicting tourist behavior. Tourism Management Perspectives, 20, 217-227.
- Kumar, V., & Kaushik, A. K. (2017). Achieving destination advocacy and destination loyalty through destination brand identification. Journal of Travel & Tourism Marketing, 34(9), 1247-1260.
- Lee, J. L., Kim, Y., & Won, J. (2018). Sports brand positioning: Positioning congruence and consumer perceptions toward brands. International Journal of Sports Marketing and Sponsorship, 19(4), 450-471.
- Li, X., Yen, C. L., & Liu, T. (2020). Hotel brand personality and brand loyalty: an affective, conative and behavioral perspective. Journal of Hospitality Marketing and Management, 29(5), 550-570.
- Lin, L. Y. (2010). The relationship of consumer personality trait, brand personality and brand loyalty: An empirical study of toys and video games buyers. Journal of Product & Brand Management, 19(1), 4-17.
- MacInnis, D. J. (2012). “Brands as intentional agents”: questions and extensions. Journal of Consumer Psychology, 22(2), 195-198.
- Malär, L., Krohmer, H., Hoyer, W. D., & Nyffenegger, B. (2011). Emotional brand attachment and brand personality: the relative importance of the actual and the ideal self. Journal of Marketing, 75(4), 35-52.
- Martaleni, M., Hadiyati, E., Isna Pertiwi, Y., & Nyoman Kerti Yasa, N. (2021). Role of tourist motivation as mediating variable on visitor decisions at Indonesian tourism village. Innovative Marketing, 17(3), 88-98.
- Micevski, M., Diamantopoulos, A., & Erdbrügger, J. (2021). From country stereotypes to country emotions to intentions to visit a country: implications for a country as a destination brand. Journal of Product & Brand Management, 30(1), 118-131.
- Ministerio de Comercio Exterior y Turismo. (2021). Llegada de visitantes a sitios turísticos, museos y áreas naturales protegidas por el estado.
- Morgan, N. J., Pritchard, A., & Piggott, R. (2003). Destination branding and the role of the stakeholders: The case of New Zealand. Journal of Vacation Marketing, 9(3), 285-299.
- Murphy, L., Benckendorff, P., & Moscardo, G. (2007a). Linking travel motivation, tourist self-image and destination brand personality. Journal of Travel & Tourism Marketing, 22(2), 45-59.
- Murphy, L., Benckendorff, P., & Moscardo, G. (2007b). Destination brand personality: visitor perceptions of a regional tourism destination. Tourism Analysis, 12(5), 419-432.
- Murphy, L., Moscardo, G., & Benckendorff, P. (2007). Using brand personality to differentiate regional tourism destinations. Journal of Travel Research, 46(1), 5-14.
- Ogilvy, D. (1955). The image of the brand-a new approach to creative operations. Reprinted by Courtesy of Ogilvy & Mather, 1-6.
- Pan, L., Zhang, M., Gursoy, D., & Lu, L. (2017). Development and validation of a destination personality scale for mainland Chinese travelers. Tourism Management, 59, 338-348.
- Papadimitriou, D., Kaplanidou, K., Alexandris, K., & Theodorakis, N. (2019). The brand personality of professional football teams: A refined model based on the Greek professional football league. Sport, Business and Management, 9(5), 443-459.
- Park, C. W., Macinnis, D. J., & Priester, J. (2006). Beyond attitudes: attachment and consumer behavior. Seoul National Journal, 12(2), 3-36.
- Pereira, R. L. G., Correia, A., & Schutz, R. L. A. (2015). Golf destinations’ brand personality: The case of the Algarve. International Journal of Culture, Tourism, and Hospitality Research, 9(2), 133-153.
- Plummer, J. T. (2000). How Personality Makes a Difference. Journal of Advertising Research, 40(6), 79-83.
- Priporas, C. V., Stylos, N., & Kamenidou, I. (2020). City image, city brand personality and generation Z residents’ life satisfaction under economic crisis: Predictors of city-related social media engagement. Journal of Business Research, 119(5), 453-463.
- Quintal, V. A., Lwin, M., Phau, I., & Lee, S. (2019). Personality attributes of botanic parks and their effects on visitor attitude and behavioural intentions. Journal of Vacation Marketing, 25(2), 176-192.
- Rauschnabel, P. A., & Ahuvia, A. C. (2014). You’re so lovable: Anthropomorphism and brand love. Journal of Brand Management, 21(5), 372-395.
- Reitsamer, B. F., Brunner-Sperdin, A., & Stokburger-Sauer, N. E. (2016). Destination attractiveness and destination attachment: The mediating role of tourists’ attitude. Tourism Management Perspectives, 19, 93-101.
- Rutter, R. N., Hanretty, C., & Lettice, F. (2018). Political Brands: Can parties be distinguished by their online brand personality? Journal of Political Marketing, 17(3), 193-212.
- Šagovnović, I., & Kovačić, S. (2021). Influence of tourists’ sociodemographic characteristics on their perception of destination personality and emotional experience of a city break destination. International Journal of Tourism Cities, 7(1), 200-223.
- Sahin, S., & Baloglu, S. (2011). Brand personality and destination image of Istanbul. Anatolia, 22(1), 69-88.
- Santos, C. A. (2004). Framing Portugal. Annals of Tourism Research, 31(1), 122-138.
- Simeon, M. I., Buonincontri, P., Cinquegrani, F., & Martone, A. (2017). Exploring tourists’ cultural experiences in Naples through online reviews. Journal of Hospitality and Tourism Technology, 8(2), 220-238.
- Stadler B, A., Koenigstorfer, J., & Baumgartner, H. (2018). Sport team personality: It’s not all about winning! Sport Management Review, 21(2), 114-132.
- Su, N., & Reynolds, D. (2019). Categorical differences of hotel brand personality: Identifying competition across hotel categories. International Journal of Contemporary Hospitality Management, 31(4), 1801-1818.
- Sung, Y., & Tinkham, S. F. (2005). Brand Personality Structures in the United States and Korea: Common and Culture-Specific Factors. Journal of Consumer Psychology, 15(4), 334-350.
- Swailes, S., & McIntyre-Bhatty, T. (2002). The “Belbin” team role inventory: reinterpreting reliability estimates. Journal of Managerial Psychology, 17(6), 529-536.
- Tsaur, S.-H., Yen, C.-H., & Yan, Y.-T. (2016). Destination brand identity: scale development and validation. Asia Pacific Journal of Tourism Research, 21(12), 1310-1323.
- Usakli, A., & Baloglu, S. (2011). Brand personality of tourist destinations: An application of self-congruity theory. Tourism Management, 32(1), 114-127.
- Van Rekom, J., Jacobs, G., & Verlegh, P. W. J. (2006). Measuring and managing the essence of a brand personality. Marketing Letters, 17(3), 181-192.
- Venable, B.T., Rose, G.M., Bush, V.D., & Gilbert, F. W. (2005). The Role of Brand Personality in Charitable Giving: An Assessment and Validation. Journal of the Academy of Marketing Science, 33(3), 295-312.
- Vinyals-Mirabent, S., & Mohammadi, L. (2018). City brand projected personality: A new measure to assess the consistency of projected personality across messages. Communication and Society, 31(4), 91-108.
- World Tourism Organization. (2021). Los viajes internacionales en suspenso en gran parte a pesar del repunte de mayo. World Tourism Organization.
- Yang, S., Isa, S. M., Ramayah, T., Blanes, R., & Kiumarsi, S. (2020). The effects of destination brand personality on Chinese tourists’ revisit intention to Glasgow: an examination across gender. Journal of International Consumer Marketing, 32(5), 435-452.
- Zainudin, M. I., Haji-Hasan, F., & Othman, A. K. (2020). Halal brand personality and brand loyalty among millennial modest fashion consumers in Malaysia. Journal of Islamic Marketing, 11(6), 1277-1293.