Sanjana Brijball Parumasur
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4 publications
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1148 downloads
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1021 views
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Role of monitoring and controlling quality in total quality management (TQM)
Sanjana Brijball Parumasur , Patsy Govender -
Technology in a call center: an asset to managing customers and their needs?
Devina Oodith , Sanjana Brijball Parumasur -
Re-establishing the psychological contract as a precursor to employee retention
Nelesh Dhanpat , Sanjana Brijball Parumasur -
Call centre ease of communication in customer service delivery: an asset to managing customers’ needs?
Devina Oodith , Sanjana Brijball ParumasurProblems and Perspectives in Management Volume 13, 2015 Issue #2 (spec. issue) pp. 482-494
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