Sabina Sultana
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Airport service performance at Abu Dhabi International Airport
Mohamed Y AlHammadi , Mansour Almheiri , Aminurraasyid Yatiban , Rabiul Islam , Sabina Sultana doi: http://dx.doi.org/10.21511/ppm.21(2).2023.48Problems and Perspectives in Management Volume 21, 2023 Issue #2 pp. 517-530
Views: 462 Downloads: 239 TO CITE АНОТАЦІЯTo acquire a significant footing in today’s competitive airport environments, enhancing airport service performance for passengers is essential. This study aims to investigate the relationship between queuing time, prime services, security screening, and service performance at Abu Dhabi International Airport in the United Arab Emirates (UAE). A quantitative methodology was employed. The sample size for the PLS-SEM analysis and the passengers’ airport service performance was determined to be 230 respondents. The results revealed a significant relationship between queuing time, prime services, security screening, and airport service performance. The findings also demonstrated a significant positive relationship between queuing time and airport service performance (β = 0.193, t = 3.564, p ≤ 0.000), a significant positive relationship between prime services and airport service performance (β = 0.478, t = 9.225, p ≤ 0.000), and a significant positive relationship between security screening and airport service performance (β= 0.227, t = 4.196, p ≤ 0.000). The outcomes are anticipated to support Abu Dhabi International Airport management in making efficient processes to augment airport service accomplishment for passengers from UAE and different countries.
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