Lenny Christina Nawangsari

Employee performance is one of the main drivers for company development. However, there is an emergence of quiet quitting behavior, which many Generation Z workers experience. This behavior is detrimental to the company because it affects employee performance. The objective of this study is to analyze the influence of perceptions of career development opportunities, job insecurity, and awareness of intelligent technology on quiet quitting and its correlation with work performance, especially in Generation Z in Jakarta, Indonesia. This paper adopts an explanatory research design to elucidate the causal relationships between these variables using quantitative methods. Stratified random sampling was used to ensure representative data. Questionnaires were distributed to 289 hotel employees in Jakarta, capturing diverse perspectives across various job roles and departments. The data were analyzed using SmartPLS. The results showed a significant negative relationship between perceived career development opportunities and quiet quitting behavior. A positive and significant relationship exists between job insecurity and quiet quitting behavior. The study identifies a positive correlation between awareness of smart technology and quiet quitting behavior. Additionally, the paper reveals a significant negative relationship between quiet quitting behavior and employee performance. Perceived career development opportunities significantly reduce quiet quitting behavior, while job insecurity and awareness of smart technology increase it. Quiet quitting behavior, in turn, significantly negatively impacts employee performance. Organizations can develop targeted strategies to reduce this behavior by understanding the factors influencing quiet quitting.

Quality Assurance in higher education is a lean tool to improve the quality and performance of HEIs, including lecturer research performance. This study examines the effect of implementing Quality Assurance in higher education as a lean tool on the research culture and research performance of lecturers at Indonesia’s private HEIs. The data represent respondents’ perceptions of the research variable indicators. 184 questionnaires were suitable for processing. Data were collected from 184 lecturers from approximately 25 private HEIs in Jakarta, Indonesia. A 5-point Likert scale was used to measure indicators of research variables. Statistical data analysis was carried out using Structural Equation Modeling with the Smart-PLS ™ program. The results show that Quality Assurance as a lean tool has a significant impact on research performance (β = 0.643; p = 0.000) and research culture (β = 0.361; p = 0.000). Research culture affected research performance significantly (β = 0.281; p = 0.000), and research culture significantly mediates the effect of Quality Assurance as a lean tool on the research performance (β = 0.102; p = 0.010), and the effect is strong (Ѵ = 0.181). Research findings reveal that the successful implementation of Quality Assurance as a lean tool is determined more by organizational readiness than individual readiness; this is reflected in the existence of effective research centers. An effective research center will support the standardization of research processes through continuous improvement so that lecturers behave more actively in scientific activities and perform research more productively.