Jasman Saripuddin Hasibuan

Organizational citizenship behavior pertains to the voluntary actions undertaken by individuals inside an organization to enhance its overall efficacy, especially in the absence of express acknowledgment from the formal incentive system. This study aims to investigate the role of work engagement and affective commitment in mediating the effect of perceived organizational support on organizational citizenship behavior. This quantitative design uses survey methodologies by sending questionnaires to frontline staff in budget hotels in Medan, Indonesia. The sample includes 225 frontline employees with at least a year of experience working in budget hotels in Medan, Indonesia. Data were collected through a Likert scale questionnaire and analyzed using SEM-PLS processed with SmartPLS 4.0 software. The findings suggest a significant relationship between perceived organizational support, work engagement, affective commitment, and organizational citizenship behavior (p < 0.05). In addition, the influence of perceived organizational support on work engagement and affective commitment is noteworthy (p < 0.05). Organizational citizenship behavior is affected by perceived organizational support through work engagement (p < 0.05) and affective commitment (p < 0.05). The results have significant ramifications for organizations. Organizations should establish frameworks that foster employee engagement and dedication. In addition, organizations should actively promote and incentivize employees to dedicate their time, exertion, and innovative thoughts for the betterment of their colleagues and the organization.

Organizational citizenship behavior describes employees’ voluntary behaviors that enhance organizational efficiency and productivity. The purpose of this paper is to examine the relationships between employee engagement, organizational justice, organizational citizenship behavior, and perceived organizational support. The population comprised employees from 11 public hospitals in Medan, North Sumatra, Indonesia. This quantitative analysis employed a Likert scale questionnaire to collect the data from nurses in public hospitals. The sample consisted of 175 nurses with at least one year of work experience. The data were then analyzed using SEM-PLS and SmartPLS 4.0. A substantial correlation was found between perceived organizational support and organizational citizenship behavior (p < 0.05) and employee engagement (p < 0.05). A strong correlation existed between organizational justice and organizational citizenship behavior (p < 0.05) and employee engagement (p < 0.05). Furthermore, employee engagement notably affects organizational citizenship behavior (p < 0.05). Employee engagement serves as a mediator between organizational justice and organizational citizenship behavior (p < 0.05) and between perceived organizational support and organizational citizenship behavior (p < 0.05).