Assessment of logistics service quality based on the application of fuzzy methods modeling

In this present age of globalization, the logistics and transportation industry has become an integral part of most businesses/firms as it is aimed at ensuring the effective movement of people, distribution of goods and services from one location to another on time. Therefore, this paper aims to analyze the impact of COVID-19 on the logistics and transportation sectors. The qualitative research approach was adopted using analysis and synthesis of scientific literature, data from news reports, organizational sites, and a case study of data contents. The paper presented the analysis of negative and positive effects of COVID-19 on the logistics and transportation industry. The study also discusses possible strategies and further steps for improvement of the logistics and transportation sector, including the automation and introduction of other technologies, a sustainable and flexible transportation system, cooperation of logistics and transportation business. Findings regarding the positive implications of COVID-19 show noticeable advancements in the logistics and transportation sector, such as the rise of e-commerce businesses with efficient delivery options, and the development of 3rd party logistics services as more companies outsource supply chain operations. The study revealed the importance of strategic planning with a joint effort from the research centers, public sector, private sector, and educational institutions as one of the proposed solutions for the logistics and transportation industry.

In the context of sustainable development, the need to improve the models of functioning and development of society, as well as the scientific knowledge underlying them is urgent. In particular, an ecologically oriented improvement of logistics science is needed to ensure the full use of its tools to resolve the modern socio-ecological and economic problems of resource use. In this regard, it is important to identify the directions and content of the ecologically related transformation of theoretical and methodological foundations of logistics, which is the purpose of this article. The paper outlines the main directions of logistic theory change in the context of the sustainable development paradigm. These changes embrace the improvement of the methodological basis of logistic science on the ground of provisions of ecological economics, environmental ethics, and principles of industrial ecology, etc. As a result, modern logistic management goals and objectives include environmental and social targets, and wider interpretation of material flow allows to manage the waste, emissions, secondary materials, and flaw components. The improvement of a methodical framework of logistic decision-making is associated with the environmentally adjusted calculation and analysis of total costs, proceeding from the assessment of environmental aspects of flow processes through the use of material flows analysis and life cycle assessment tools. Thus, the conceptual provisions of logistics may be used to solve various tasks in the context of sustainable development, in particular: to minimize the negative environmental impact of certain production process, enterprise, network (supply chain), as well as to form the regulatory framework for the promotion of ecoindustrial parks.

The study aims to explore the role of total quality management (TQM) in enhancing the service quality of the private healthcare sector in the Northern Area of West Bank Palestine. The study involves a questionnaire-based survey, private hospitals, and healthcare centers selected in North West Bank. The administrative employees are the population of the study, 200 employees were selected via stratified sampling method. By using the Structural Equation Modeling (SEM), the findings show that all TQM factors are positively and directly related to each other in the private healthcare sector. There is a positive and direct relationship between four TQM factors (customer satisfaction, employee involvement, continual improvements, and top management commitment) and service quality, while there is a negative direct relationship between processes and service quality. TQM factors (customer satisfaction, employee involvement, continual improvements, processes, and top management commitment) explained 95% of the variance in healthcare service quality (R² = 0.950, P < 0.05). Continual improvements is the main pillar in TQM application in healthcare sector, and it is highly associated with the private healthcare processes (R² = 0.907, P < 0.01), while top management commitment is the most significant factor in improving the service quality. Full understanding and commitment by the managers across all levels and activating the effective communication between employees at all levels in the organization are the key factors of a successful TQM implementation; it helps in strengthening the teamwork efficiency. Top management is required to avoid the monotonic managerial practices, especially in the organizational processes, as it has a negative impact on the private healthcare service quality.