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Brian L. Bourdeau
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New thoughts on internal service quality: does the chief purchasing officer’s commitment to front-line employees’ satisfaction affect the quality perceptions of consumers?
Brian L. Bourdeau , Astrid L. Keel
Innovative Marketing
Volume 9, 2013 Issue #2
Views: 708
Downloads: 539
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Business, Management and Accounting
Decision Sciences
Innovative Marketing
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Astrid L. Keel
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