Supriadi

Type of the article: Research Article

Abstract
Commercial banking employees are increasingly expected to exceed formal role requirements, yet how proactive work behavior relates to sustained extra-role performance remains poorly understood. This study tested whether job crafting is associated with contextual performance through a sequential chain in which work engagement and thriving at work were positioned as a proximal and a more distal correlate, respectively. Data were collected through a cross-sectional survey of 245 full-time employees across ten commercial banks in Medan, Indonesia, and analyzed using partial least squares structural equation modeling (PLS-SEM) with second-order reflective constructs. All three hypothesized structural paths were statistically significant: job crafting was positively associated with work engagement (β = 0.540), engagement with thriving (β = 0.530), and thriving with contextual performance (β = 0.520), all large effects (f2 = 0.368-0.414), together explaining 27.4%–30.0% of the variance in the endogenous constructs. The corresponding sequential indirect effects were also significant (job crafting-thriving: 0.286; engagement-performance: 0.275; job crafting-performance via both intervening variables: 0.149; all 95% CIs excluding zero). Because the model did not simultaneously estimate the corresponding direct paths, these indirect effects are reported as sequential associations rather than as evidence of a verified mediating mechanism, and, given the cross-sectional design, the ordering of engagement and thriving reflects a theoretical assumption rather than a demonstrated temporal sequence. With this caveat, the findings suggest that HR practitioners in banking and similar service contexts should pair structural support for job crafting with explicit developmental follow-through.