From social media engagement to purchase intention: The roles of brand page value, self-brand connection, and viral behavior among Generation Z beauty consumers in Saudi Arabia
-
DOIhttp://dx.doi.org/10.21511/im.22(3).2026.09
-
Article InfoVolume 22 2026, Issue #3, pp. 129–140
- 9 Views
-
0 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
Type of the article: Research Article
Abstract
This study investigates how social media marketing influences the engagement and purchase intentions of Generation Z (Gen Z) consumers in the beauty industry. As digital technologies and social commerce continue to reshape consumer behavior, understanding the mechanisms through which social media activities translate into purchasing decisions has become increasingly important. Drawing on the Stimulus–Organism–Response (S–O–R) framework, this study examines the effects of Value of Brand Page (VBP), Self-Brand Connection (SBC), and Social Media Marketing Efforts (SMME) on Viral Behavioral Intention (VBI) and, subsequently, Purchase Intention (PI). Using Partial Least Squares Structural Equation Modelling (PLS-SEM), data were collected from 341 Saudi female Generation Z consumers during the second half of 2025. The results indicate that VBP, SBC, and SMME each have a significant positive effect on VBI, while VBI, in turn, positively influences purchase intention. Among the examined predictors, social media marketing efforts exert the strongest influence on viral behavioral intention within the proposed structural model. The findings suggest that effective and engaging social media activities, together with consumers’ perceived value of brand pages and psychological connection with brands, encourage content sharing and enhance purchase intentions. This study contributes to the literature by providing empirical evidence of the mechanisms linking social media marketing and consumer behavior in the Saudi beauty sector and offers practical implications for marketers seeking to strengthen brand engagement and stimulate purchasing through digital platforms.
- Keywords
-
JEL Classification (Paper profile tab)M30, M31, M37
-
References38
-
Tables5
-
Figures2
-
- Figure 1. Conceptual model
- Figure 2. Finalized research model
-
- Table 1. Measurement model summary
- Table 2. Details of the participants
- Table 3. The measurement model reliability statistics
- Table 4. Discriminant validity
- Table 5. Hypotheses testing and structural results
-
- Alblowi, M., Aloufi, O., Fallatah, N. A., Allam, A. A., & Al-Dhaqm, A. (2023). Modeling of observer-based social media marketing for Saudi Arabia consumers. Journal of Computer Science, 19(7), 825.
- Alhabash, S., & McAlister, A. R. (2015). Redefining virality in less broad strokes: Predicting viral behavioral intentions from motivations and uses of Facebook and Twitter. New Media & Society, 17(8), 1317-1339.
- Alotaibi, T. S., Alkhathlan, A. A., & Alzeer, S. S. (2019). Instagram shopping in Saudi Arabia: What influences consumer trust and purchase decisions? International Journal of Advanced Computer Science and Applications, 10(11), 485-492.
- Aslam, W., & Ramos de Luna, I. (2021). The relationship between brand Facebook page characteristics, perceived value, and customer engagement behavior: An application of stimulus–organism–response (S–O–R). Review of Business Management, 23(1), 43-62.
- Barquero Cabrero, J. D., Castillo-Abdul, B., Talamás-Carvajal, J. A., & Romero-Rodríguez, L. M. (2023). Owned media, influencer marketing, and unofficial brand ambassadors: Differences between narratives, types of prescribers, and effects on interactions on Instagram. Humanities and Social Sciences Communications, 10(1), 1-13.
- Buzeta, C., De Keyzer, F., Dens, N., & De Pelsmacker, P. (2024). Branded content and motivations for social media use as drivers of brand outcomes on social media: A cross-cultural study. International Journal of Advertising, 43(4), 637-671.
- Camilleri, M. A., & Falzon, L. (2021). Understanding motivations to use online streaming services: Integrating the technology acceptance model (TAM) and the uses and gratifications theory (UGT). Spanish Journal of Marketing – ESIC, 25(2), 217-238.
- Chu, S., Deng, T., & Mundel, J. (2022). The impact of personalization on viral behavior intentions on TikTok: The role of perceived creativity, authenticity, and need for uniqueness. Journal of Marketing Communications, 30(1), 1.
- Chuah, S. H.-W., Aw, E. C.-X., & Tseng, M.-L. (2021). The missing link in the promotion of customer engagement: The roles of brand fan page attractiveness and agility. Internet Research, 31(2), 587-612.
- Croes, E., & Bartels, J. (2021). Young adults’ motivations for following social influencers and their relationship to identification and buying behavior. Computers in Human Behavior, 124, 106910.
- Demmers, J., Weltevreden, J., & Dolen, W. van. (2020). Consumer engagement with brand posts on social media in consecutive stages of the customer journey. International Journal of Electronic Commerce, 24(1), 53.
- Dodds, W. B., Monroe, K. B., & Grewal, D. (1991). Effects of price, brand, and store information on buyers’ product evaluations. Journal of Marketing Research, 28(3), 307-319.
- Escalas, J. E. (2004). Narrative processing: Building consumer connections to brands. Journal of Consumer Psychology, 14(1-2), 168-180.
- Gumasing, M. J. J., & Niro, R. H. A. (2023). Antecedents of real estate investment intention among Filipino millennials and Gen Z: An extended theory of planned behavior. MDPI Sustainability, 15(18), 13714.
- Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2-24.
- Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.
- Huang, M., Saleh, M. S. M., & Zolkepli, I. A. (2024). The moderating effect of environmental gamification on the relationship between social media marketing and consumer-brand engagement: A case study of Ant Forest Gen Z users. Heliyon, 10(4).
- Ines, J. C., & Tolentino, M. Q. (2024). Beyond likes and shares: Exploring the influence of social media on brand choices among college of business students at a private higher education institution in the Philippines. ASEAN Journal of Economics, Business and Innovation, 3(2).
- Jeong, S. (2025). Study of Beauty Consumer Behavior on Social Media: The Effectiveness of Beauty Influencer Marketing Targeting Generation Z. Journal of the Korean Society of Cosmetology, 31(1), 120-127.
- Kim, A. J., & Ko, E. (2012). Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand. Journal of Business Research, 65(10), 1480-1486.
- Kobia, C., & Liu, C. (2017). Why forward viral fashion messages? The moderating roles of consumers’ fashion traits and message orientation. Journal of Internet Commerce, 16(3), 287.
- Lim, J. Y., Lee, T. C., Rashid, U. K., & Abu Seman, N. A. (2025). Social media marketing in Industry 4.0: The role of TikTok in shaping Generation Z’s purchase intentions. Procedia Computer Science, 253, 2176-2185.
- Lutfi, A., Saad, M., Almaiah, M. A., Alsaad, A., Al-Khasawneh, A., Alrawad, M., Alsyouf, A., & Al-Khasawneh, A. L. (2022). Actual Use of Mobile Learning Technologies during Social Distancing Circumstances: Case Study of King Faisal University Students. Sustainability, 14(12), 7323.
- Makhitha, K. M., & Ngobeni, K. M. (2024). The effect of perceived risk in online shopping intention: Does attitude mediate the relationship? Expert Journal of Marketing, 12(1), 1-22.
- McKinsey & Company. (2025). The state of beauty 2025.
- Mishra, A. S. (2019). Antecedents of consumers’ engagement with brand-related content on social media. Marketing Intelligence & Planning, 37(4), 386.
- Moedeen, S., Aw, E. C.-X., Alryalat, M., Tan, G. W.-H., Cham, T.-H., Ooi, K.-B., & Dwivedi, Y. K. (2024). Social media marketing in the digital age: Empower consumers to win big? Asia Pacific Journal of Marketing and Logistics, 36(1), 66-84.
- Monferrer, D., Moliner-Tena, M. Á., & Estrada-Guillén, M. (2019). Increasing customer loyalty through customer engagement in the retail banking industry. Spanish Journal of Marketing – ESIC, 23(3), 461-484.
- Naseri, R. N. N., Mohamad, M. S., Esa, M. M., Gafar, Z., Ibrahim, R., & Jais, Z. (2024). A conceptual model for factors influencing purchase intention of cosmetic products. Information Management and Business Review, 16, 299.
- Obilo, O. O., Chefor, E., & Saleh, A. (2021). Revisiting the consumer brand engagement concept. Journal of Business Research, 126, 634-643.
- Rahman, Z. (2024). Developing S-O-R conceptual framework for social media business pages. Pakistan Journal of Life and Social Sciences, 22(2), 16622-16629.
- Saikia, W., & Bhattacharjee, A. (2023). Digital consumer engagement in a social network: A literature review applying TCCM framework. International Journal of Consumer Studies, 48(1).
- Salam, K. N., Singkeruang, A. W. T. F., Husni, M. F., Baharuddin, B., & A.R, D. P. (2024). Gen-Z Marketing Strategies: Understanding Consumer Preferences and Building Sustainable Relationships. Golden Ratio of Mapping Idea and Literature Format, 4(1), 53-77.
- Shuqair, S., Filieri, R., Viglia, G., Mattila, A. S., & Pinto, D. C. (2023). Leveraging online selling through social media influencers. Journal of Business Research, 171, 114391.
- Sohaib, M., Safeer, A. A., & Majeed, M. T. (2022). Role of social media marketing activities in China’s e-commerce industry: A stimulus–organism–response theory context. Frontiers in Psychology, 13, 941058.
- Wu, Q., Tian, J., & Liu, Z. (2025). Exploring the usage behavior of generative artificial intelligence: A case study of ChatGPT with insights into the moderating effects of habit and personal innovativeness. Current Psychology, 44, 8190-8203.
- Zhang, X., & Yu, X. (2020). The impact of perceived risk on consumers’ cross-platform buying behavior. Frontiers in Psychology, 11, 592246.
- Zhong, B., Deng, J., & Xing-qi, L. (2025). Analyzing the influence of TikTok on sustainable choices: the moderating role of environmental consciousness. Acta Psychologica, 258, 105182.


