Ali Salman

Affiliation: Faculty of Economics, Program in Quality Management Syrian Virtual University, Damascus, Syrian Arabic Republic
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  • A proposed model for applying total quality management in Syrian banks: a case study in the industrial bank of Syria

    Ali Salman , Ing. Samuel Mintah , Tomáa Hes , Ing. Haiyan Sulaiman doi: http://dx.doi.org/10.21511/imfi.13(2-1).2016.03
    Investment Management and Financial Innovations Volume 13, 2016         Issue #2 (cont. 1)         pp. 149-156
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    Syrian banks have witnessed an important change since 2002 with applying the advanced technology. Industrial bank played a crucial role in developing the industrial sector which provides about 25% to the GDP and this sector is the main engine of the national economy in Syria. This research aims to apply total quality management (TQM) to industrial banks of Syria. A random sample of 120 bank employees from higher and middle management were selected to investigate the current situation of TQM in the bank and to develop a new suitable TQM Model. The results show the levels of implementing TQM criteria in the industrial bank, and provide a proposed TQM Model with an implementation plan that could help other Syrian banks to apply TQM in an effective way

Investment Management and Financial Innovations
Business, Management and Accounting Decision Sciences Economics, Econometrics and Finance

Investment Management and Financial Innovations

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