Robert W. (Bill) Service
Ph.D., Professor of Management and Leadership, Brock School of Business Samford University, USA
e-mail: rwservic@samford.edu
With 16 years management experience and six years as a programmer and analyst, Bill demonstrated his ability as a problem solver, and executive before receiving his Ph.D. in 1993 with concentrations in strategy, statistics, and MIS. In his prior career, he was a Vice President for TRW in Dallas, Texas where he led 250 managers, programmers and analysts under a $15 million annual budget. As a professor, he won the University teaching excellence award in his third year of teaching and he has published extensively in areas of strategy, ethics, communications, information systems, innovation, leadership and human resources among others. His 2006 book, LQ©: The Leadership Quotient, received superb reviews. Additionally, Bill serves on several Journal review boards and speaks about management and leadership to many organizations annually.
Bill’s executive experience, work in London, the Ukraine, contacts with international firms and his current research and consulting make Bill well qualified to educate, evaluate and consult in many areas of management and leadership (LQ© review http://www.au.af.mil/au/cpd/cpds/LeadershipQuotientbookreview7Aug06.rtf).
Recent Publications
Service, R. W. (2010). Management: “Is versus “Should Be.” Problems and Perspectives in Management, 8(2): 9-22.
Service, R. W. (2009). Leadership Quotient©’s Thought Experiment: A Framework For Leadership and Management. International Journal of Business and Public Administration, 6 (3): 74-90.
Service, R. W. and Carson, C. M. (2009 pending). Discrimination, Diversity and an HRM Model. Academy of Business Studies. Accepted October.
Service, R. W. (2009). Book Review of Corbin and Strauss (2008). Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory (3rd ed.). Organizational Research Methods, 12(3): 614-617.
Service, R. W. (2009. The Leadership Quotient: Measuring toward Improve. Business Renaissance Quarterly, 4(1):125-158.
Service, R. W. and Carson, C. M. (2009). Management and Leadership: Religion The “Mother of all Context.” Interbeing Journal, 3(1): 37-43.
Service, R. W., Service, W. and Smith, D. L. (2009). Managing and Leading Technology and Innovation: An Introductory Approach. International Journal of the Academic Business World, 3(1): 55-70.
Service, R. W. and Fekula, M. J. (2008). Beyond Emotional Intelligence: The EQ Matrix as a Leadership Imperative. The Business Renaissance Quarterly, 3(2): 23-58.
Service, R. W. and Lockamy, A. III. (2008). Managerial Promotions Formulas and a Human Resource Management Model. Management Research News, 31(4): 245-257.
Service, R. W. and Cockerham, D. (2007). The Managerial MBA: Classroom Lab Experience. The Journal of Learning in Higher Education, 3(1): 1-14.
Service, R. W. and Ledlow, J. (2007) Academic and Practitioner Realities of Management: On Religion and Politics in Particular. International Journal of Business Disciplines, 18(2): pp. 1-22.
Service, R. W. (2006). The Development of Strategic Intelligence: A Managerial Perspective. International Journal of Management, 23(1): 61-77.
Service, B. and Arnott, D. (2006). The Leadership Quotient: 12 Dimensions for Measuring and Improving Leadership. New York: iUniverse.
Service, R. W., Smith, D, L. and Boockholdt, J. L. (2006). An Empirical Investigation of Education, Work Experience, and Ethical Values. Review of Business Research, VI(3): 202-212.
Service, R. W. (2005). CQ: the Communications Quotient for IS professionals. Journal of Information Science 31(2): 99-113.
Service, R. W. (2005). Measuring and Teaching for Success: Intelligence Versus IQ. The International College Teaching Methods & Styles Journal, 1(1): 5-24.
Service, R. W. (2005). SQ Versus IQ: Successful Intelligence Matters. The International Journal of Business Disciplines,16(1): 81-96.
Service, R. W., Heames, J. T. and Smith, D. L. (2005). Management of Information Systems and Related Information Technology. Journal of Business and Information Technology, 5(1): 1-14.
2010-9-8 presentations and proceedings publications
“The “Is” Versus the “Should Be” of Performance Appraisals: Don’t Confuse Them!” Being presented and published in proceedings for Academic Business World International Conference: Nashville: May 2010.
“Discrimination, Diversity and an HRM Model.”Allied Academics: Las Vegas October 2009-Distinguished Research Award.
“Minding the Gap: Strategy, Management and Leadership.” Keynote speaker; November 17, 2009. Alabama Society for Professional Engineers.
“LQ’s Thought Experiment: A Framework for Leadership and Management.” International Academy of Bus. and Public Admin. Disciplines (IABPAD): Memphis, Oct 28, 2008.
“Understanding vs. Labeling.” IABPAD, Keynote speaker: Oct 28, 2008.
“Becoming a More Effective Manager: Reality versus Hype.” Allied Academics: Reno, Oct 16, 2008.
“Using Bayesian Belief Networks to Model Managerial Promotion Decisions.” International Industrial Relations & HR. Louisville: Oct. 10, 2008.
“Measuring and Improving Leadership.” Academic Business World International Conference (ABWIC): Nashville: May, 2008.
“How to Lead: Try Managing First.” ABWIC: as above: Nashville: May, 2008.
“Managing and Leading Technology and Innovation.” ABWIC: Nashville: May, 2008.
